Customer Happiness Specialist

Location

Barcelona | Spain

Job description

Your OpportunityTropicfeel was born in 2017 to change how we travel by giving modern-day travelers the inspiration and innovation they need to lead an authentic and purposeful lifestyle. We’re not just gear suppliers that love to travel—we’re also people that look to inspire conscious exploring across our planet. Every action we take, and product we create, is to continue our journey to becoming a company dedicated to responsible and sustainable growth. We’re a team of big dreamers at Tropicfeel, but we know that achieving those dreams requires action and collaboration. That’s why we look for individuals who bring energy, a can-do attitude, and a commitment to teamwork—with authentic opinions and commitment to creating a positive impact in the world. We are looking for a Customer Happiness Specialist to provide exceptional customer service that exceeds our customers' expectations and contributes to the success of the company's mission and objectives. Your challenge & roles: Deliver exceptional customer service Customer advocate within the company Collect customer feedback and insights Your responsibilities:   Respond promptly to customer inquiries via various channels (email, chat, social media, etc. Provide accurate information about products, orders, shipping, and returns Resolve customer complaints and issues efficiently and effectively Monitor order fulfillment and shipping processes to ensure on-time delivery Handle and escalate complex cases to the appropriate team members Maintain detailed customer records and document all interactions Act as the primary voice of the customer and advocate for their needs and interest Collaborate with other teams (e. g. Product, Operations, Marketing) to provide insights and feedback from customers Identify and communicate common customer pain points and suggest solutions to improve the customer experience Participate in cross-functional projects related to customer service and experience Stay up-to-date on industry trends and best practices in customer service and experience Analyze customer feedback and data to identify trends, issues, and opportunities for improvement Create reports and dashboards to share key insights with stakeholders across the company Develop and maintain customer personas, profiles, and segmentation to inform customer-centric strategies and initiatives. Skills & Background  Advanced English (minimum C1) both written and spoken It will be a plus if you speak other languages such as German, French, Italian etc. Good interpersonal skills and relations with peers, other departments and customers High level of empathy Intermediate IT skills An open mind to change: we have an ever changing, fast-paced and dynamic environment If you have some in ecommerce it will be greatly appreciated :) What do we offer? Culture of freedom, flexibility, and trust Entrepreneurial environment that encourages innovation Flexible work with a hybrid policy Daily fresh fruit, coffee & tea Team-building activities and work trips to paradise-like destinations Social benefits with Cobee cards, including discounts in restaurants, transportation & gym memberships Career growth through development programs 50% discounts on Tropicfeel’s products Craft beer, since having a good time is a serious business Barcelona-based job in cool Poblenou offices (L4), 10 minutes from the beach What happens next? We strive for a fast and efficient hiring process that benefits both you and us. CV Application review: We will review it as quickly as possible and update you on the next steps. Let's chat: Quick 20-30-minute chat with our Talent Acquisition & Business Partner about your experience and expectations for the role. Final interview: Go deep with the Team Lead Manager and the Head of Staff  Technical interview: You will be asked to prepare a technical case and come to our offices to present it to our Operations director and Customer Service Manager About TropicfeelThe popularity of global tourism has brought with it negative consequences that are impacting our society and planet. It is time to take action and change the way we understand travel. At Tropicfeel, we’re leaders in product innovation within the travel gear industry. We prioritize quality over quantity, creating products that are informed by the needs and desires of our community of modern-day travelers. By harnessing the power of collaboration, we’re challenging the status quo and paving the way towards a more responsible future. Let’s change the way we travel!#J-18808-Ljbffr

Job tags

Salary