Schneider Electric
Location
Barcelona | Spain
Job description
Are you a fresh graduate looking to boost your career in a dynamic and innovative multinational?
Join our Talent Incubator Program and start your career journey at Schneider Electric !
Who we are and what we do.
In Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for everyone to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and cutting-edge energy technologies that enable integrated management of buildings, industries, and cities.
We are part of the TOP5 in the ranking of the best companies to work for in Spain 2023 , present in over 110 countries with a diverse and disruptive team of over 135,000 people.
What You Can Expect.
We have created an innovative program including many learning, training, and disruptive experiences, with tailored content regarding sustainability and digital transformation, and focusing on launching your professional career with us.
From the first day 1 an Agile, Transformative, and Inspiring program awaits you, where you’ll combine your work hands-on work experience (being actively integrated into the day-to-day activities of your teams) with training and mentoring, and the development of a project sponsored by a member of our management committee.
We are looking for people like you, who are willing to embrace this challenge and develop the potential you have within.
Position title: CX Project Manager
Where will you work?
CS&Q is responsible for managing and improving every interaction throughout a customer's journey with Schneider. This includes understanding the customer's needs, preferences, and pain points throughout their journey, and then designing, implementing, and monitoring strategies and initiatives to enhance our overall customer experience. It also involves ensuring that products or services meet established standards and customer expectations.
This position is crucial for aligning customer experience initiatives with the company's strategic objectives. Collaborating closely with various teams and leaders provides the opportunity to influence decision-making processes that directly impact customer perception and satisfaction. Understanding customer needs and preferences enables advocating for customer-centric solutions that not only enhance the overall customer experience but also drive business growth, customer retention, and long-term loyalty. Additionally, ensuring that products or services meet established standards and customer expectations through processes to identify, address, and prevent issues in order to maintain high quality standards.
What will you do?
What will you learn?
This position will allow you to develop a holistic understanding of customer experience, business, and strategic alignment, while enhancing your interpersonal and professional skills.
Communication: Improving communication skills through interactions with diverse teams, leaders, and customers. Strategic Thinking: Learning to align customer experience initiatives with the company's strategic objectives and contribute to decision-making processes. Customer-Centric Mindset: Understanding and advocating for customer needs, preferences, and solutions. Collaboration: Working closely with different teams and leaders to influence customer perception and satisfaction. Business Acumen: Gaining insights into how customer experience impacts business growth, customer retention, and long-term loyalty.
What You Bring:
What we offer?
· An open-ended contract with a very competitive compensation package
· A unique experience specially designed for your learning and development
· The opportunity to meet others talented workers colleagues and develop your network around through activities and bootcamps
· The development of a Game Changer project with Agile methodologies.
· Depending on the position, rotations into different teams inside or outside of your department for 1 month or more
· Careers opportunities
What is the application process?
Step 1 – Online Application
Step 2 - Online recorded video interview
Step 3 – Online Competencies test
Step 4 – Online Escape Room
Step 5 - Online Interview
Places are filled on a first-come, first-served basis. We would recommend early application to avoid disappointment!.
Benefits.
We understand the benefits of working from home. With our hybrid work plan, you can enjoy working hours from the comfort of your own home.
Need more time to relax and unwind? With our Holy Pack, you can purchase additional vacation days to recharge whenever you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange public holidays for other days that better suit your plans and personal preferences.
️ Need extra time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of additional unpaid leave.
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to become a parent, need time to overcome a loss, or care for a loved one.
· We take care of you! :
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutritional advice, guided classes, and much more!
️ From attending dance classes to booking a hotel spa, we offer a partnership with AJ by Gympass, giving you access to a network of thousands of gyms and sports centers, so you can keep your body active in the way you prefer.
???? Your well-being is our priority. You'll have medical services available at your workplace for close attention to any medical needs.
· We empower you! :
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to become a shareholder of Schneider Electric and share in our achievements through our employee share ownership program.
We celebrate talent and success offor all with our recognition program, where you can give and receive points for your accomplishments and redeem them for gift cards at your favorite stores.
You'll have life insurance for your protection.
We offer a Flexible Compensation Plan, where you can choose from a variety of options such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
As part of our #SEGreatPeople, you'll have access to an online store with Schneider Electric products at exclusive prices and super discounts.
With Club Schneider, you'll enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-sponsored volunteer programs to contribute to our community and make a positive impact in your surroundings.
Disclaimer
*We seek out and reward people for putting the customer first, being disruptingve to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
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