Customer Service Representative - Dutch - Barcelona

Location

Barcelona | Spain

Job description

Position: Dutch Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle customer inquiries via various channels and resolve them promptly
• Maintain expertise in customer-specific applications
• Escalate issues as needed
• Adhere to project procedures and SLAs
• Provide cross-team support when necessary
• Collaborate with supervisors/mentors on specific projects
• Fulfill administrative duties accurately and on time
• Attend team meetings
• Complete additional tasks for improved service quality and customer satisfaction.

REQUIREMENTS:

• Native or proficient Dutch language & fluent in English
• Familiarity with IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration
• Willingness to work in a customer service setting
• Strong customer care skills, including active listening and understanding customer needs
• Capability to take ownership of and manage calls to resolution or escalate them when necessary.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support for candidates from abroad.

Job tags

Salary