Business Solutions Manager/Specialist | M&E Connectivity

Location

Madrid | Spain

Job description

The position is available in different locations: Madrid / Manchester / Frankfurt / Milan / Stockholm.  Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1, 600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. We are looking for a Business Solutions Manager /Specialist | M&E Connectivity to join our M&E team. The Business solution Manager/Specialist owns/manages selected global accounts producing inbound and outboundmaximising full revenue potential for relevant hotels evolving partnership, creating added value and compliance, creating benefits for both parties and balancing hotel need in order to drive profitable revenues and market share growth for the individual hotels in the RHG portfolio. He/she should maintain and drive the RHG global online connectivity & distribution strategy for groups and M&E and act as Connectivity expert within the M&E and Groups Landscape. In addition, support our Sales and M&Eteams across Leased, Managed and Franchise Hotels withOnline Sales Channels for groups and M&E. Key Roles and Responsibilities: Identify and evaluate new partners within the market. Create an account development plan for the global players. Demonstrates a growth in production revenues and market share with account base, focused on total profitable revenue.  Stays up to date concerning industry trends, news, competitor activities and updates the team accordingly. Participate in key travel industry trade shows. Delivery of the sales performance objectives.  Ensures regular communication with clients to deliver key messages and support the hotel as/when required and acts as an ambassador between hotels and clients becoming an acknowledged expert on market and customer issues within the territory of Radisson. Liaise with B2B managers within the areas in order to follow through the strategy of the account. Fully understand and develop training content and materials in conjunction as part of the umbrella of the Business Solutions Team. Support on ensuring Standards are in place, being used and set up in all hotels for EMMA as based on JOB aids in Hotel Kit. Report any issues with any of the systems by raising the relevant tickets, Informing the relevant team or Business product Owner. Regularly update and develop own skills in training techniques and methods of delivery. EMMA / Systems support based on relevant M&E Systems and Tools. Support Franchise hotels on Training and best usage of the systems, Support on Config Ticket requests. Monitor Data Entry for all Clusters & Hotel teams and train accordingly to ensure compliance. Always maintain a high level of product knowledge, including pipeline hotels. Assist the ASO support team with their tasks when requested. Assist in any system related projects for Roll out into the area when needed. Liaise with BPO on development opportunities as fed from issues in Hotels/ Clusters/ Area. to drive levels of efficiency and improved User experience. Performs all duties in a timely and effective manner in accordance with established company policies. Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department. Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations. Competencies & skills requirements: 1. Skill & Experience Requirements General experience in property Meetings & events. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines. Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone. Well organized with the ability to plan and manage own workload. Good PC and technical skills with a good working knowledge of the Microsoft Office. Excellent ability to work collaboratively across functions and cultures in a global environment. Skilled within system/tools to create analysis to support business results. Experience of using IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an advantage. Strong communication skills and are very comfortable over the phone and by email. High achievement drive with a proven ability to deliver results. 2. Radisson Leadership Foundations LEAD UNDERSTANDS THE BIG PICTURE Takes a broad view and recognizes opportunities and what can be achieved. Finds meaningful connections that drive the business forward. IS EMOTIONALLY INTELLIGENT Understands individual personalities and drivers and is able to build a team where everybody feels included and empowered to succeed. Leads by example and is a role model of desired behaviors. Has the ability to motivate and inspire the team to deliver the best results. DEVELOPS SELF AND OTHERS Develops self and team to enable the best performance possible and delivers on commitments. Learns from successes and failures. Genuinely celebrates the success of others. Instils the Yes I Can! Spirit and fully supports the team and colleagues. Takes responsibility for developing strong future leaders. Sets clear expectations and ensures team action plans are aligned and executed. INFLUENCES Understands when to lead and when to follow. Is able to break down barriers between groups and departments to reach a decision. Takes a proactive approach to getting involved. COMMUNICATES Is an active listener and is able to deliver messages clearly, honestly and timely. Is courageous and stands up for what he/she believes is right. Manages difficult conversations when needed. Is able to speak up, loud and clear, until a decision is made. Is able to ask questions when clarity is needed to finalize a decision quicker. THINK THINKS STRATEGICALLY Has the ability to see different possibilities, different approaches and different potential outcomes. Structures verbal and written communication to focus on key message. Guides people through the process of identifying issues, shaping common understanding and framing strategic choices. Connect “me to we” to “they to us” (operations to strategy) by understanding the connection between corporate goals and day-to-day work. IS A PROBLEM SOLVER Asks the tough questions and is able to analyze information and data to solve problems. Identifies risks and is keen to determine best solutions. IS CURIOUS AND CREATIVE Is keen to learn and understand external innovative trends shaping the future of hospitality. Steps out of their comfort zone and is willing to try new things. Generates new ideas, enjoys being creative, thinks of original solutions. Has the ability to challenge the status quo and thinks out of the box. Asks “why not? ”, focusing on what can be created without putting the “how we’re going to do it” in the creativity path. OWN IS A BUSINESS EXPERT Puts the customer at the center of everything they do. Knows the hospitality business, the competitors and customers better than anyone else. Is obsessed with making memorable customer experiences. Is concerned for the business beyond the project list. CONNECTS THE DOTS Connects the dots between projects, goals and priorities across functions/units. Has the ability to think beyond own area of responsibility and understands how actions affect the entire organization. TAKES RESPONSIBILITY Holds self and others accountable for the results. Is keen to go the extra mile to drive business directions. EMBRACES CHANGE Is open to change and able to turn it into a business opportunity. Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone. IS A CHANGE AGENT Understands when change is needed and is able to initiate/navigate it effectively. COLLABORATE FOSTERS A FEEDBACK CULTURE Places value on and is able to give and receive constructive and timely feedback. BUILDS TRUST Fosters an open, direct and transparent communication that builds trust. Champions and values diversity, and acts with integrity. IS A TEAM PLAYER Collaborates within and across units and geographies to share ideas, experiences and skills that enhance business results. DELIVER FOCUSES ON RESULTS Acts with a sense of urgency and pushes for decisions to achieve the best results for the business. Is able to make decisions to move forward applying common sense when needed. GETS THINGS DONE Is able to prioritize and gets things done. Speaks up where a risk is identified, and activates solutions. EXECUTES PLAN Develops and executes plans to deliver the strategy. Job requirements and qualifications: Minimum education: Higher education qualification or equivalent previous experience in the hotel or events industry Language skills: English Compensation: To Be discussed #J-18808-Ljbffr

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