BANCO SANTANDER S.A.
Location
Madrid | Spain
Job description
Program Director Assisted Channels - Openbank
Country: SpainWe are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process.
We are building a Customer focused and technology driven platform for the
Assisted Channels. Our mission is to create a new enhanced way of working in Branches and Contact Centers, and we are on the lookout for professionals that will make a difference on the current Phygital world!
Responsibilities:
Manage and coordinate programs focused on assisted channels transformation, to address the bank’s requirements and customers’ needs.
Monitor all project activities and timelines, reporting progress and identifying potential delays.
Collaborate with all stakeholders within the infrastructure, operations and end user technology teams and the bank domains to manage expectations and ensure smooth delivery.
Create and maintain all required project documentation.
Maintain a constant assessment of project risks, contributing to the development of mitigation strategies and ensuring the tracking and managing of raid logs.
Ensure all project deliverables meet established quality standards by following quality control processes.
Work closely with the Software Director of the program fostering collaboration with the team involved and ensuring successful project delivery.
Oversee the integration of cutting-edge technologies to enhance program efficiency and effectiveness.
Manage the program’s tech budget, ensuring cost-effectiveness and optimal resource allocation.
Qualifications :
Bachelor’s degree in Computer Science , Information Technology, or related field s are desirable.
Proven experience in program technology leadership for banking sector related with assisted channels ( call center , branch , retail, etc.).
Strong project management skills and ability to meet deadlines in a fast-paced environment.
Excellent communication skills to interact with both technical and non-technical stakeholders.
Strategic thinker with a proactive and solution-oriented approach.
Previous experience working under agile methodology .
Excellent Knowledge of performance evaluation techniques and key metrics .
Outstanding knowledge of data analysis, reporting and budgeting .
An analytical mindset with great problem-solving abilities
Would you like to grow with us? Join our team!
Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here .#Openbank
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