The Maersk Group
Location
Francia | Spain
Job description
Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.
In Maersk, we put our people and our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions, and collaborating towards a carbon neutral future for transports and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!
Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!
We have an exciting opportunity as a Customer Experience Partner to take full responsibility for customers’ experience by managing and monitoring the end-to-end shipment process. The position is either located in Lille, Madrid or Valencia.
Responsibilities
Manage and monitor the end-to-end shipment process, ensuring timely and efficient delivery of products.
Coordinate with various stakeholders, including shippers, customers, and key account managers, to provide effective business solutions.
Orchestrate the overall flow of an end-to-end shipment, ensuring seamless communication and collaboration.
Provide value-add to customers through effective business solutions, utilizing good business knowledge and process understanding.
Resolve customer queries and concerns in a timely and professional manner, maintaining a customer-centric approach.
Prepare and submit documents accurately and timely, keeping internal and external stakeholders informed of the status.
Identify and communicate process deviations proactively, adhering to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOs).
Respond to all enquiries promptly and accurately, escalating difficulties as defined in SOPs/IOPs.
Maintain effective and proactive communication with customers and stakeholders, participating in regular conference calls to ensure seamless process flow.
Record and report performance, providing suitable recommendations on service delivery wins and service failures.
Work with the KCMs/Commercial team to establish and strengthen customer relationships.
Comply with specific customer SOPs and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
Requirements
Minimum 1 year of experience in logistics.
Good knowledge of and experience with logistics companies and supply chain management operations, from both origin and destination.
Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Stakeholder management skills and relationship building.
Passion to drive closures and high-level customer service orientation – Customer Centricity.
Result orientation.
Well-organized when working under pressure.
Team player – Works together with others in the business unit to achieve results, fosters teamwork.
Good understanding of operational processes.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Positive and proactive attitude.
Good command of both oral and written English & French .
We offer
Exciting opportunity to work at the world’s largest container shipping company, within an international challenging business environment characterized by high pace and diversity.
Great opportunity for an individual who thrives within a fast-paced, performance-driven environment.
A culture valuing and driving collaboration, personal development, and open dialogues.
Competitive salary, social benefits, and excellent bonus package
Flexible work environment, with home-office equipment provided for employee's comfort.
Please note that this job post is specifically intended for pipelining purposes, as we anticipate future job openings within our organization .
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
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