Firmenich
Location
Barcelona | Spain
Job description
Customer Experience Representative
Barcelona, Spain
As a Customer Experience Representative you will be the primary contact to provide order management support for our Perfrumery & Beuaty customers. This role also develops and delivers customer solutions that support business strategies and meet customer expectations. Our Customer Care team also Interacts with our sales team/sales management on a regular basis and effectively communicate with Account managers, customers, planning and other internal stakeholders as required.
At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Key responsibilities
• To coordinate daily Operations (regular and exceptional) activities between customers and DSM-Firmenich and to understand customers Operations model and propose continuous improvement.
• Efficiently process Order-to-Cash activities and coordinate customer requirements.
• Understand and input customer demand.
• Solve customer Operations issues to ease deliveries requirements.
• Give feedback and maintain a clear and efficient communication flow between Customers and DSM-Firmenich.
• Understand and take ownership of customer constraints to continuously improve DSM-Firmenich service levels.
• Open, follow up and close relevant customers' non conformities.
• Perform monthly demand planning activities in line with information received from customers.
• Highlight, propose and follow up potential action plans.
We bring
• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
• A firm belief that working together with our customers is the key to achieving great things;
• An eagerness to be one team and learn from each other to bring progress to life and create a better future;
We bring
• Business level of English and Turkish .
• Minimum of 2/3 years’ experience related experience.
• Bachelor's degree in Supply Chain/Logistics or related field.
• Excellent communication and team building skills.
• Skilled at working in a fast-paced environment open to constant change in demands
• SAP expert user.
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Job tags
Salary
