Support Enablement Manager

Location

Europa | Spain

Job description

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.With 140+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps businesses improve their ROI and grow faster.No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat supports more than one million businesses in over 170 countries across the globe.

WHO WE'RE LOOKING FOR 🌟

Manychat grows, and so does its Support team. Given the current pace and scale, we’re looking for a first-ever Enablement Manager to help Support professionals have access to best practices for making Manychat customers successful.

You will develop, implement, and manage enablement programs to ensure we’re well-equipped with the content, training, and other resources needed to maximize our goals. This role will work closely with our Product and Marketing organizations to streamline how and when Support reps receive relevant information.

WHAT YOU'LL DO 🚀

• Own the end-to-end enablement motion — from the onboarding of the new hires to the long-term development of tenured employees
• Design the knowledge ecosystem to improve ticket handling time and leverage technologies where possible to drive higher ROI
• Run multiple projects simultaneously in an autonomous environment
• Partner with Product and Marketing functions to keep the Support team informed of product launches and new features
• Collaborate with Support Operations to define, measure, and report on the effectiveness of enablement investments and programs
• Empower the Support Leadership with coaching best practices to strengthen their teams and report progress to the Head of Support regularly

WHAT YOU'LL BRING 💥

• 3+ years of experience in knowledge management with strong project-driving expertise. SaaS, PLG, or Enterprise background is a plus
• Fluency in English
• High level of autonomy and handling ambiguity
• Above-average level of data analysis and reporting
• Proven success in training a quickly growing team. LMS experience is a plus
• Ability to collaborate cross-functionally to understand business requirements and translate them into effective solutions or suggestions
• Team-first mentality, with an unmatched level of support for teammates
• Ability to work in a fast-paced environment and learn quickly
• Ability to travel up to 30% of the time

WHAT WE OFFER 🤗

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

Job tags

Salary