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Location

Santpedor, Barcelona | Spain

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Job description

Vanderlande, a global leader in logistics automation with more than 9,000 employees worldwide. Our market-leading baggage handling systems and passenger solutions are active in more than 600 airports . We are also the first choice for many of the largest global e-commerce players and retailers in food, fashion, and general merchandise, dispatching billions of products every day . In addition, more than 52 million parcels are sorted by our systems every day. Come join us and take the next step in your career!

What will you be doing?:

You will work with the PAX team on automated airport lines. All manufacturing takes place in Santpedor. On one hand, you will install machinery at airports. Currently, installations are taking place in Frankfurt, Estonia, Denmark, and Netherlands (Schiphol), with 13 lines to install the upcoming year. On the other hand, while in Santpedor, you will prepare documentation, organize the department (workshop, spare parts), support factory assembly, and also provide support to engineering.

Location : You will spend 50-60% of your time travelling, mainly in Europe (but also in USA and Asia Pacific), and the rest in Santpedor, where the factory is located.

Your tasks:

• Manage possible technical difficulties that may occur during, through or after the delivery of a machine or product, whether by telephone or on site.
• Suport the customer quickly and effectively. Ensure the quality of the product and good treatment with the client, so that a bond of trust and commitment is created.
• Inform the manager about the technical situation of the projects in which he has had to assist: if a machine repeatedly gives the same type of problem, if there is an incident regarding any type of installation...
• Generate a report on the resolution of each incident so that there is a database to use to base a client's history or subsequent review of a similar breakdown.
• Support the departments involved in the project assembly process so that they can provide tools or technical strategies.
• Keep track of the incidents managed, creating a feedback with the client so that they can resolve their possible doubts.
• Installation tasks, preventive, corrective actions. Creation of reports based on feedback and analysis of the failures detected on the field

Skills :

• Studies in electromechanical, automation or similar.
• Good level of English is a must, also Spanish.
• Minimum a basic understanding of electromechanics, possibly through a vocational training module in electrotechnics or something similar (Mechanical knowledge also required)

This role offers a diverse range of tasks and responsibilities, providing a dynamic and engaging work environment. Come join us!

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Job tags

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Salary