Customer Relations Manager - Iberia

Location

Madrid | Spain

Job description

Customer Relations Manager – Iberia page is loaded Customer Relations Manager – Iberia Postuler remote type Hybrid locations Anabel Segura 16, Alcobendas time type Plein temps posted on Offre publiée il y a 19 jours job requisition id R1066248 Au sein du Groupe VELUX, nous vous offrons un monde d'opportunités et la possibilité de créer un avenir prometteur. Nous nous engageons à contribuer à un futur plus durable, en plaçant la planète et la nature au cœur de nos décisions et avons pour vocation d’améliorer le cadre de vie grâce à l’apport de lumière naturelle et d’air frais par le toit. Nos produits contribuent à garantir un environnement intérieur sain et durable pour vivre, travailler et se divertir dans les meilleures conditions. Le Groupe VELUX est une entreprise familiale internationale avec des racines financières solides. Chaque année, nous sommes en mesure de créer un réel impact en réinvestissant dans la société, nos employés et la planète par le biais de nos fondations. Parmi le reste de nos valeurs, le "courage" et le "respect mutuel" définissent nos actions au quotidien et la manière dont nous souhaitons contribuer au monde. Do you have passion about design, customer relations, and team leadership? Join the exciting adventure of the VELUX Group as a Customer Relations Manager and contribute to our mission to support our B2C customers and end-users in their home improvement projects. At VELUX, our mission is to transform our customers' homes by providing personalized advice to optimize their well-being through natural light and fresh air. As a preferred partner, we are involved from the initial planning stage through to final installation to ensure a real impact on every project. As a Customer Relations Manager at VELUX, you will report to the Consumer Service Director. You will be part of a dynamic and expanding team within the South-West Europe Region, focusing on the Iberian market. Your challenges Build and manage and committed team whose missions are :To inform and inspire our individual customers about the benefits of natural light and fresh air. Listen to customers' needs to recommend the best VELUX solutions, provide a tailor-made response and make their projects a reality. Deliver a best-in-class customer experienceEnsure the deployment of services as defined/validated in a strategic and operational roadmap, Propose, inspire and initiate the sharing of good practices within the different regions of the group (Europe) and be a force of proposal on the evolutions of the service, tools, processesAnalyze the results and work with your local/regional contacts to improve the business model of your business (operations/sales/marketing/CXU) Validate and develop operational processes, recruitment and training paths, advance in a logic of continuous improvement. Drive change management processes. Discover and investigate business development in a regional set upYour qualificationsWe expect :Good interpersonal skills, ability to inspire, motivate, and engage team members effectively. Deep understanding of the customer journey and digital lead acquisition strategiesProactive approach to drive positive change and consistently seeking innovative solutions. Active listening skills and a talent to foster team spiritAbility to thrive in fast-paced environments and demonstrate the capacity to manage multiple priorities efficiently. Your strong interest in home improvement and interior design will be assetsIn addition, you should have :Bachelor's or Master's degree in a relevant field, demonstrating a commitment to continuous learning and professional development. Significant experience in customer relationship management with a focus on high-value consulting for consumers and/or experience in architecture/interior design:Experience in people managementProficiency in MS Office 365, CRM, omnichannel applications (e. g. , C4C, Genesys), and analysis/reporting tools (e. g. , SAC, Webi) or equivalents, for effective management and decision-making processes. English language skills at C1 level, enabling effective communication in a global context. If you are ready to take on this challenging and rewarding role, join us at VELUX, and let's embark on this exciting journey together!Your opportunitiesYou will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals. Application and contactRead more about the VELUX Group at where you can also learn more about working at our company and what to expect in our recruitment process. We are looking forward to receiving your application and CV as soon as possible. We are reviewing candidates and inviting people for interviews on an ongoing basis. Employeur souscrivant au principe de l'égalité des chancesVELUX est pleinement attaché au concept et à la pratique de l'égalité des chances dans tous les aspects de l'emploi. Pour poursuivre notre objectif d'égalité des chances en matière d'emploi pour tous les collaborateurs et futurs collaborateurs, la politique de VELUX consiste à recruter, embaucher, former et promouvoir des personnes à tous les postes sans distinction de race, de couleur, de religion, de sexe, d'âge, de handicap, de statut d'ancien combattant protégé, d'origine nationale, d'orientation sexuelle ou sans distinction de toute autre base interdite par la loi en vigueur. Toutes les décisions prises en matière d'emploi doivent être conformes au principe d'égalité des chances et seules les qualifications exigées par le poste seront prises en considération. #J-18808-Ljbffr

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Salary