Customer Service Expert - Dutch and French - Barcelona
Location
Barcelona | Spain
Job description
Position: Dutch/Flemish and French Customer Service Expert
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail
REQUIREMENTS:
- Native/near native of Dutch/Flemish and French language, both oral and written. Fluent in English (at least B2 level)
- Accurate, efficient, and respectful communication manner
- Problem-solving and critical thinking skills
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
BENEFITS:
- Great office location in Barcelona or work from home anywhere in Spain with 2 weeks of training in Barcelona (travel and stay sponsored by the employer)
- Transportation vouchers
- Life insurance, health insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support
Job tags
Salary
