Global Alumni
Location
Madrid | Spain
Job description
Join the 4th Industrial Revolution! Want to be a part of education’s digital transformation? At Global Alumni, the first Euro-American EdTech, we have successfully broken down physical and language barriers, bringing knowledge and prestige from some of the world’s best universities to any professional in a digital, globalized, and ever-changing environment. As education shifts to online and hybrid formats, we are aligned with universities’ needs to create and develop digital content for their postgraduate courses. We also offer higher education institutions marketing services for these programs, from strategic planning and the design of campaigns to effective launching on all relevant digital platforms. Our marketing efforts are targeted to a multicultural audience that spans six different languages. What duties will you have? Operational Support: * Supervise and coordinate daily activities of the call center sales team to ensure maximum productivity and efficiency. * Provide guidance and support to sales representatives in problem-solving and handling customer inquiries. * Monitor team performance and provide constructive feedback to improve goal attainment Data Management and Reporting: * Maintain accurate records of customer interactions, including sales made, inquiries handled, and issues resolved. * Prepare periodic reports on team performance, sales trends, and identified areas for improvement. Coordination with Other Departments: * Collaborate with the marketing department to implement effective lead generation strategies and sales campaigns. * Effectively communicate sales team needs and concerns to the operations department and other relevant departments. Training and Development: * Facilitate training sessions for new sales team members, as well as ongoing development sessions for existing staff. * Provide technical assistance and support in the use of sales tools and computer systems. What do we offer? * Be part of a dynamic, international, and growing team * Training program and professional development, possibility of studying and learning in the world’s best universities * Salary according to profile and experience. * Location: Méndez Álvaro area in Madrid (Spain) Minimum requirements: How do we envision your profile? * Experience as a trainer, ideally for telemarketing – call center. * Experience with reporting tools. * Excellent communication and training skills. * Proactive and collaborative attitude. * Ability to work in a team. * High level of English (minimum C1). * High level of Spanish (minimum C1.1). * Valuable: experience with HubSpot and/or Salesforce. * Valuable: experience as a telephone sales advisor. Don’t miss out! Join education’s digital transformation!
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