Customer Service Agent - German - Barcelona
Location
Barcelona | Spain
Job description
Position: German Customer Service Agent
Location: Barcelona Spain
Employment type: Temporary (3 months) Fulltime (39 hours per week)
Work model: Hybrid work from the office during training and 3 days per month after training
DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer experience ensuring all needs are met via voice chat and email
- Work alongside the Management Team to meet deadlines and achieve goals
- Live and breathe the company values; be a brand ambassador
- Become an expert on the sneaker brand
- Work in a fastpaced environment and showcase your multitasking skills
- Maintain a high level of attention to detail; be meticulous and vigilant
- Personalize the customer experience find the right tone for each situation
REQUIREMENTS:
- A fluent level of German with strong grammar and spelling skills
- High level of English (both spoken and written)
- Residing in Catalonia
- Having NIE number
- A genuine passion for worldclass customer service
- High energy drive and a friendly personality
- Ability to deal with sensitive calls with empathy
- A professional outlook and proactive approach to problem solving
- Strong administrative skills
OFFER:
- Contract: Temporary of 3 months (with 1 month probation period) with a possibility of extension based on performance
- Working days/hours Tuesday to Friday 10:00 14:00 and Saturday 9:00 13:00 (parttime 20 hours weekly) or Monday to Friday 9:00 to 18:00 (fulltime 39 hours weekly)
- Rewards: Multiple performancebased rewards and discounts on the sneakers
- Paid bank holidays 1 extra day in lieu 2 holidays accrued per calendar month
- Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
- Employee Assistance Program free confidential and impartial guidance and support
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of the organisation
- Training: 8 days Monday to Friday fulltime 10:00 19:00 from the office
Job tags
Salary
