Customer Service Representative / Finnish + English
Location
Barcelona | Spain
Job description
Our Client
Beyond their portfolio of well-known brands,
Colgate + Palmolive also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our consumers.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you'll be doing?- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
- You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
- Offering an multichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
Requirements What skills & experience you'll bring to us?- Afluent level of Finnish with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A high level of Spanish would be a plus.
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
Benefits What do we offer?- Start date: March 18th, 2024
- Contract: Temporary (with the view to extend)
- Full-time: 39 hours/week
- Working days/Hours: Monday to Friday, 9AM to 18PM (One short day)
- Salary: 18,000€ gross per year.
- Bonus : 300 Euros bonus after 3 months if no sanctions
- Bonus: Additional bonus for the top performers.
- Holidays: 24 per calendar year
- Hybrid model: Working from the office 3 times a month, the rest work from home.
- Training: 3 weeks - Monday to Friday 9AM to 18PM. (Hybrid - First day in the office)
- Office Location: Barcelona (La Sagrera)
Other benefits: - Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Bring a Friend and get a Referral bonus
- Access to LinkedIn specialised training & courses
Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare #wearecurious #weachievetogether
Job tags
Salary
300 €/mensuales
