Customer Support expert in Manufacturing Sector (German Speaker)
Location
Sant Cugat del Vallès, Barcelona | Spain
Job description
Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.
Job Description
Your responsibilities and impact working as a Customer Service Expert will be:
- Support of new/existing customers
- Close cooperation with the sales, application engineers as well as the engineering department
- Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
- Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices ,and if necessary, drawings, management of open orders
- Complaint management CRM
- Support of sales promotion activities (promotion, campaign, end of quarter)
- Digital document management and filing according to standardized, predefined criteria
- Responsibility for customer satisfaction in general (SLI)
Qualifications
Skills, qualifications
and interests you need to succeed in this role:
- Very good ability to express yourself in German
- At least 3 years of professional experience in customer service
- Completed commercial or technical education
- Enjoy dealing with people and have a feeling for their needs
- Structured work style as well as ambition and optimism
- Strong cooperation and communication skills, negotiation skills
- High degree of resilience and sense of responsibility
- Enjoy continuous training (SAP, IT, product knowledge)
- Good MS Office skills and ideally experience with CRM systems
- Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage
Additional Information
What’s in it for you?
- Lunch Ticket COBEE
- 26K to 31K yearly gross base salary
- ADESLAS – Additional health insurance
- Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
- Hybrid work model
What should you expect from living in Barcelona?
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities
Job tags
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