Associate Global Solution Designer (Celergo)

Location

Barcelona | Spain

Job description

1. Overview:

ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.

The company was founded in the USA in 1949, and in Europe, has been present for over thirty years. 

We are committed to providing a market-leading, global payroll experience that enables the full power of our HCM integration capabilities for our Multinational Corporations (MNC) whose payroll is delivered via GlobalView, Celergo, or local payroll solutions.  Within the Global Integration Center (GIC), we provide a seamless end-to-end HCM integration implementation & service experience driving consistency, efficiency, and scalability.  Our teams share an evolving common methodology, drive requirements for enhanced integration tools & offerings, collaborate with Global Product & Technology (GPT) to pilot new products, and bring together subject matter expertise in Workday, Oracle, SuccessFactors, ADP’s WorkForce Now, iHCM or Lifeon interfaces, Global Payroll, Project Management, and Client Service. 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Role objective:

As a member of ADP’s Global Integration Center, the Associate Global Solution Designer (Assoc. GSD) is responsible globally for introducing and guiding MNC clients through the essential components of ADP’s HCM Integration and global payroll. In this client facing role, the Assoc. GSD sets the holistic technical design, the client expectations, projects confidence in ADP’s capabilities and guides clients through decisions across the various countries being implemented. The Assoc. Global Solution Designer will ensure that the global end to end process is supported by country implementations and support clients and local implementation teams in ensuring consistency on the process defined. This HCM integration global design serves as the roadmap for each in-country implementation team to ensure consistent, efficient, and high-quality delivery. 

The Assoc. Global Solution Designer supports the Celergo Project Preparation team, the Global Program Director or Global Project manager in the production of all HCM Integration and Payroll global workshops and deliverables.  As the technical expert, the Assoc. GSD provides strategic guidance including the pros/cons of various configurations or utilizations of the HCM components aimed at a serviceable and maintainable solution for all parties involved.

Are you a self-motivated person able to work independently while maintaining control of your projects and workload? Are you a good communicator as well as quality-driven and attentive to details? Do you enjoy variety, technical challenges, and problem-solving? Then the Assoc. Global Solution Designer (Assoc. GSD) position is perfect for a person like you!

1. Responsibilities:

General

• Maintain client-focused design mind-set
• Employ highly developed consultative skills interacting with the client
• Minimize risk and total cost of ownership by advocating standard solutions based on ADP’s best practices to maximize client value
• Serve as point of contact for HCM Integration client inquiries during the project preparation phase, global phase and during country implementations for global payroll and integration items.
• Project confidence in ADP’s solutions and services whilst setting appropriate client expectations
• Prioritize and make decisions based on information and input in a timely manner
• Work collaboratively with other departments impacting project to ensure alignment, drive quality and client satisfaction via projects that are on time and within budget
• Drive innovation, best practices, and achievement of strategic objectives
• Build the Global Solution Designer brand
• Demonstrate proactive participation in Implementation forums, contribute and participate in knowledge sharing and team development sessions.

Product & Process

• Possess the superior level of HCM knowledge and apply the necessary competencies to deliver the maximum value to ADP’s clients
• Maintain up to date knowledge of the Products, templates, tools & processes to guide best practice solution design
• Provide feedback on the Products, templates, tools, & processes based on client interactions
• Serve as client advocate through educating others on solution gaps
• Embrace new product enhancements or products, participate in the definition of the implementation strategy
• Participate and/or drive pilot and early-adopter programs

Project Activities

• Actively participate in Sales to Implementation Hand-off clarifying project scope sold.
• Attend meetings with key stakeholders as needed to present ADP Global Payroll & HCM Integration solution, discuss project scope and gather and set client expectations.
• Ensure that appropriate global design deliverables (e.g., blueprints, configuration worksheets, client specific configuration documentation and training material) are delivered and kept up to date
• Define and Support implementation project team with global design and best practice advice
• Act as owner of global design advise local teams on country design decisions for impact on global solution and overall efficacy of solution
• Provide input and support project teams and clients in collaboration with Global solution Architects on global issues, risks, resolutions, possible mitigation plan and workarounds as needed to keep project on target. Where required, organize and lead meetings to achieve these outcomes
• Proactively inform pertinent leaders (e.g., Global Program Director, Project Manager, GIC Leadership, Executive Sponsor) of any potential client escalations, scope variations, task slippages and risks that may arise during the preparation phase
• Actively contribute to after action review/lessons learned on projects to drive continuous improvement and client satisfaction
• Provide consulting and quality assurance to the Lead Consultant/Integration Consultant responsible for end-to-end integration testing and the go-live cutover approach, to ensure that global decisions are applied and adapted correctly to the local project

III. Qualifications:

Education and Certifications:

• Degree or Equivalent in Education and Experience
• Bachelor’s Degree -> Required; Graduate Degree -> Preferred
• Design Thinking Certification -> Preferred
• Global Payroll Certification -> Preferred
• Workday, Oracle, or SAP Success factors Integration Certification -> Preferred

Experience/Skills:

• Fluency in English (oral and written); Spanish, German or French is added value
• Experience on projects implementing HCM integration internationally or within global organizations
• Exceptional communications skills written and verbal, able to drive change in uncertain circumstances
• Experience of managing scope, timeframes, stakeholders, resources to achieve objectives
• Proven track record analyzing and designing solutions
• Superior prioritization, analytical, interpersonal and follow-up skills
• Demonstrated ability to manage client interactions (e.g. negotiations, escalations) and to create client facing materials which simplify complex solutions; Client Relationship Mgt experience is added value
• Ability to work in a team environment or independently depending upon task
• Good understanding of Integration Technologies and/or ADP Integration Solutions
• Expert in Microsoft Office Tools (SharePoint, Word, PowerPoint, Visio, etc.)
• Ability and enthusiasm in facilitating virtual meetings involving international parties
• Understanding of International culture and ability to work in a multinational environment
• Comfortable on video presenting to various audiences
• Must be willing and able to travel up to 30% (domestic or internationally)

1. Key Interaction with other parties:

• GIC Project Managers, Connectivity Technical Leads, SMEs
• GIC Leadership

• Payroll Partners
• Sales
• Client Headquarters and local in country associates
• GIC Methodology Mgt
• GIC Knowledge & Learning Mgt
• Implementation teams

Supervisor : GIC Leader.

Job location : Barcelona

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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