Location
Madrid | Spain
Job description
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.
Join our teams to be at the forefront of the Digital & E-commerce business & innovation in the world!
With +4000 Digital & E-com experts, get ready for an infinite career paths at the heart of our 360 digital transformation.
About the Job
- Contribute to brands profitable growth by designing and implementing CRM solutions to engage, retain, upsell &recruit consumers and leverage insight and data.
- Plan and deliver local CRM strategies across the brands encouraging customer retention and customer loyalty.
- Customer Journey Mapping - analyze touch points with the Brands and maximize commercial opportunities.
- Manage an agency to ensure the monthly CRM plan is executed to perfection & provide business rich reporting to the brand.
- Partner and collaborate with cross-functional teams, including Media, eCommerce, IT, Marketing & Commercial Teams.
- Work closely with all departments to ensure the CRM works effectively for all aspects of the brand/division.
- Manage and monitor data acquisition strategy in line with Group recommendation.
- Run Loyalty Program
About You
- CRM experience: Minimum of three years of experience, up to five years, in customer relationship management.
- Digital knowledge transfer: Ability to share and transmit knowledge of digital tools and technologies.
- Analytical mindset: Skill in collecting, analyzing, and interpreting data related to customer behavior and preferences.
- Business orientation: Understanding of company goals and needs, utilizing CRM as a strategic tool.
- Consumer-centric and data-driven: Focus on customer needs and preferences, using data to personalize interactions and enhance the customer experience.
- Strong agile project management skills: Ability to efficiently plan, execute, and control projects, adapting quickly to changes.
- Fluent level of English for effective communication in an international environment.
We offer
- 😎Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader;
- Unlimited access to the L’Oréal “MyLearning Platform” to boost your skills;
- 💻 Smartworking: up to 2 days of remote working per week;
- Access to the L'Oréal Share&Care package;
- 🍒 Cherry on the cake: discount for products from our brands’ portfolio!
If this sounds awesome and you think that there might be a fit, apply now!
How the recruitment process looks like:
- Online application (we advise you to upload an updated CV).
- Interview with the HR team to understand your profile and your expectations. ✨
- Meeting with the business and with your potential future manager to discover in detail the mission designed for you!
Do you want to know more? Read and apply at:
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