Implementation Specialist - German-speaking markets

Location

Paterna, Valencia | Spain

Job description

Avantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation.

Based in Valencia, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

We are looking for eager and motivated people who want to join our Customer Care team for our DACH market. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio .

What do you need to be an Onboarding Trainer? 

• Bilingual in German and English
• Training skills
• Proactive and positive attitude
• Service-oriented
• Motivated and a fan of technology. Knowledge of our products is a plus
• Willing to learn
• Looking for a challenge
  Useful:

• High level of other language: Italian, Spanish, Portuguese, etc
• Enterprising spirit and initiative
• Ability to adapt to the international environment of the company
  Description:

The Implementations team is inside the Customer Care team, in charge of helping and supporting our more than 900 customers from +42 countries. This person will be responsible for training the new customer on the use of our Channel Manager. A good understanding of the general IT needs as well as the business of our customers is required.

How it's going to be your day a day as an Onboarding Trainer in Avantio?

• Ensure a good knowledge of the customer's system.
• Advise on certain settings according to the company's profile.
• Know the available options and make the corresponding activations.
• Follow the protocols and deadlines set in the company.
• Follow up properly after the first moments of going online.
• Ensure quality and customer satisfaction.

What do we offer?

• We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
• Permanent full-time contract.
• Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team.
• Flexible working hours.
• We currently have a hybrid working system, which means that we come two days a week and do three days of remote work .
• Possibility to build a long-term career. 
• We offer you activities (padel and football paid by the company), tasks and responsibilities that will allow you to grow professionally and personally
• Flexible remuneration plan (tickets restaurant & childcare voucher)
• Work-life balance: childcare allowance, afternoon off for children's birthdays and support during their first days at school :)
• Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
• A dynamic and multicultural environment, with more than 24 nationalities to get to know.
• The opportunity to work in a young and international team. We currently are a team of +175 employees, with cultural diversity.
• Attractive facilities and atmosphere: lounge areas with sofas (ping-pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun! ☕️
• Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!

One of the most important things is the good atmosphere in the Avantio team, and in order to maintain and further develop it, the company is involved in this. We have two big events where we all get together: Avantio Summer Event ️ and Xmas dinner . In addition, during the year, we are also encouraged to get together in what we call internally ‍♀️"The Extracurriculars" , the company provides us with different activities: paddle courts twice a week, volleyball courts during the summer, and we have a football team that plays matches monthly ⚽

Added to all this are the more informal meet-ups we have all year long, as we have a great Afterwork group , thanks to which we get together to do multiple activities (go bowling, ice skating, or just meet up for a drink), and it allows us to get closer to people from all departments!

We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit"

If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply! 

Job tags

Salary