Airline Account Manager (They/She/He) - Hybrid

Location

Barcelona | Spain

Job description

Job Description

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced Airline Account Manager to join our Air Suppliers in Barcelona (hybrid) to create the best relationship with the airlines, negotiate the best contracts and exclusive content and create value for your partners and establish eDO’s values recognition. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches  
1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

• Cover all necessary actions and measures to guarantee the best air supplier relations and performance.
• Work in close cooperation with all functions to accomplish the annual budget of incentives and negotiated fares for the assigned carriers.
• Permanent sales performance monitoring and optimization based on volume, revenues and contract values.
• Creation of additional airline value proposals based on retail, business- and data intelligence.
• Frequent face to face and/or remote airline meetings to review performance, agree and implement performance measures.
• Protection of content and inventory (ticketing authority, connectivity, systems).
• Avoidance and resolution of relationship conflicts with airline partners, including legal disputes.
• Avoidance of Debit Memos by negotiating waiver & favor funds and negotiate ADM refunds if not existent.
• Prepare and present frequently all airline related relevant news and issues.
• Provide relevant exclusive information and insights of our airline partners for internal distribution.
• Resolution of escalated customer service requests, including complaints and ad-hoc waiver requests.
• Ensuring refund compliance for all assigned carriers, by monitoring processing, identifying blockers and facilitating adequate resolution / measures.
• Communicate frequently and efficient all related topics to the Line Manager.

What you need to succeed:
Experience in the airline business, especially in sales and revenue management, large contact network in global aviation industry

• Studies in Business, Tourism or Aviation industry.
• Several years of experience in a commercial role in the travel industry (airline, travel agent, OTA).
• Experience in online sales.
• Profound knowledge of airline pricing and revenue management.
• Experience in project management.
• Experience in/with airline sales support and marketing concepts

Preferred Skills:
Highly proactive, creative and analytical orientation. Hands-on manager with abilities to present and represent

• A very strong can-do attitude
• Ability to work in a highly pressurized commercial environment
• Strong willingness to deliver and exceed on targets
• Knowledge and experience with the use of Google Suite (Gmail, Google Drive, Google Docs, Slides and Hangout) 
• Advanced knowledge of MS Excel and other office applications
• Understanding of airline sales and revenue accounting (sales reporting, flow, advanced bookings) as well as tariffs, pricing, fares and policies.
• Experience in creation and evaluation of complex business cases.
• Excellent English language skills, other major languages will be positively evaluated.
• Strong general knowledge of the airline industry, including route networks, airline groups, alliances.
• Excellent communication skills.
• Strong team worker.
• Ability to travel on a regular basis.

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

• A rewarding Compensation package!💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons!📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further!  Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. 
Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.

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Salary