Customer support representative aleman
Location
Barcelona | Spain
Job description
Position: Customer Support Representative
Location: Barcelona, Spain
Employment type: Full-time 22 000 EUR + 2000 bonus + 500 reimbursed after month 1
DUTIES AND RESPONSIBILITIES:
- Handle incoming B2C user requests via telephone/email
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests/incidents that require a higher level of technical knowledge Support technical enquiries and manage incidents of the clients product, car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
REQUIREMENTS:
- Have a proficient or bilingual level of German and advanced level of English Possess excellent customer care skills, knowledge and awareness
- Have adequate professional experience
- Are able to implement and manage changes in processes
- Are responsible and possess independent work habit
- Have good communication and team skills, flexibility and stress resistance Follow the security rules of the company
OFFER:
- Excellent remuneration package based on experience, skills and performance Indefinido contract
- Schedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00
- Dynamic and creative team with a positive and friendly atmosphere
- Full paid training on the company and the project you'll be working on Guidance and tools to reach your full potential
- Relocation support for candidates from abroad
Job tags
Salary
