ITG - Administrative Request Operator

Location

Madrid | Spain

Job description

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

ITGP Digital Working

ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop ...) as well as elements of the Global Services organization.

MISSION

The Request Management process relies on different operators including the Administrative Request Management Operator to provide timely information to users and deliver the requested services as defined by the product owner and according to the rules and regulations of BNP Paribas. Having the activities coordinated by the Request Management Team Leader, the RMO will focus on user satisfaction and service excellence to bring the highest quality of digital asset delivery to the Company.

RESPONSIBILITIES

• Deliver requested services to end-users individually or as part of deployment/transformation projects
• Analyse customer case for correct qualification and logging through all established channels
• Advise on best practice for users and ensure compliance with the company’s policies
• Continual improvement of procedures, knowledge bases, tools and reports within the managed perimeter

REQUIREMENTS

• Mature, independent, well organized with excellent communication skills (written, spoken, presentations)
• Exposed to multi-cultural environment and able to work as part of a Global team
• Quick thinker and good decision-maker
• Analytical, detail-oriented, and self-motivated
• Customer minded
• English proficiency is mandatory

REQUIRED SKILLS

Technical

• Experience in management of hardware
• Physical Asset Management Experience
• Hardware reception Inventory
• Hardware delivery (internal mail)
• Physical Electronic Keys Management experience welcome
• Experience in administrative actions
• Read requests and understand their content following a procedure
• Approve or Refuse requests following a procedure
• Interact with Intranet tools following a procedure
• Basic Knowledge that could be a plus
• SecurID management knowledge
• Microsoft Office 365 environment
• Microsoft Active Directory
• Windows 10

Trasversal & Behavioral

• Analytical Ability
• Proactivity
• Adaptability

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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Salary