Order Management Operations Manager
Location
Sant Cugat del Vallès, Barcelona | Spain
Job description
We are Merlin Digital Partner ! A leading IT and digital headhunting company who stands out from the crowd, boasting over a decade of experience.
We've successfully collaborated and played a pivotal role in the growth of industry heavyweights such as Wallapop, Glovo, Banc Sabadell, and Factorial , among others.
Our emphasis lies in people-centric approaches and optimizing the selection processes .Our mission is to revolutionize companies by seamlessly integrating top-tier talent . What sets us apart is our in-depth understanding of each partner (being their best influencer!), addressing not only their needs but also capturing their essence.
We are currently looking for an Order Management Operations Manager.
Our partner, is a global company in the industrial energy sector. With presence in USA, China and Europe (currently expanding in Spain)
The individual in this position is tasked with overseeing and managing the Order Management process.
This person will be reporting to the Shared Service Director and will ensure the end-to-end order management process, from a customer placing an order to the reception of the product or service by the customer, Sales support and Customer experience. The workflow involved can differ based on a company’s needs, but a typical order management process includes three steps: Order Entry, Delivery, and billing creation.
The role will have a multi-region role and Key user supporting the global regions and teams to deliver fulfillment rate and excellent customer service and experience. It will also be the liaison between the business and IT supporting OTC transformation projects, new business development and other improvement initiatives.
The Role:
- Manage the OTC team
- Day to day management of OM operations
- Development, update and sharing of OM scorecard.
- Development, update and sharing of segment – OM SLA’s
- Build framework for creating strong connections with the relevant Key Account Managers (KAM’s)
- Escalation points for day-to-day OM operations with 3PL, haulers, and segments
- Solve emergencies for keeping the OM operation running.
- SPOC for segment SCL’s and GMs for regular scorecard reviews
- Review claims trends, and work on improvement plans with logistics & segment sales.
- Identify segment specific customer needs and develop an action plan to deliver.
- Participate in segment logistics reviews, as needed.
- Responsible for enabling teams to execute through clear goal setting, facilitating work, maintaining accountability, applying differentiated performance management, and driving team results.
- Drives results by inspiring people, role modeling the company's values, developing the capabilities of others, and ensuring a productive work environment.
- Ensure integrity of the processes and keep provide assistance with audits and keep controls STRONG.
- Operate in a matrixed environment and develop effective working relationships with key interface organizations and their managers to achieve key deliverables.
- Must have a solid understanding of the company's strategic initiatives, business strategy, supply chain initiatives to effectively lead the organization.
- Maintain process documentation and update them accordingly and support Internal and external audit with the updated documents.
- Identify simplification needs in OM operations and provide project management support as needed, while providing saving initiatives
- Use Order Management related knowledge, people and project management skills, to drive the successful implementation of OTC.
Please, consider applying if you have:
- Studies in business administration, economics, finance, or other related field, or provable working experience.
- Experience in similar rol
- Knowledge of SAP (SD, MM, FI)
- Advanced Microsoft Office skills, mostly advanced knowledge of Excel, including pivot tables, functions and formulas
- You live in Barcelona, Sant Cugat, or nearby, and don't mind commuting to the office, especially in the beginning. Later on, it's quite remote.
- English and spanish.We work with both languages. We highly value other languages such as Portuguese and Mandarin.
Key soft skills and traits:
- Excellent interpersonal skills, including the ability to communicate clearly and listen empathetically.
- Established track record of responsiveness and outstanding relationship building and networking to negotiate and influence senior level leaders.
- Strong leadership and communication skills to engage with diverse stakeholders effectively across the regions.
- Ability to navigate complex organizational structures and influence decision-making.
- Strong analytical and problem-solving abilities.
- Ability to work effectively prioritizing competing demands in a fast-paced environment.
- Detail and time-oriented individual who takes ownership of projects.
- Ability to work as a team player in a dynamic, continuously changing, fast-paced environment.
- Be quality driven and take ownership of problems and issues and seek to proactively resolve.
- High level of autonomy.
We offer:
- Hybrid (Sant Cugat)and future remote position.
- We promote ownership! That's why we work with flexible schedule.
- Economical benefits with Restaurant Bonus per month.
- Work from Home support for electricity, internet and materials to improve your work environment.
- Health Insurance .
- Access to Pension Plan and Life Insurance.
(Contracting will be direct with the partner).
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