Concession Manager

Location

Barcelona | Spain

Job description

TED’s guide to what the Concession Manager does around hereReporting to Area ManagerOur Mission is to build a successful company through the creation of a leading designerbrand. By conducting ourselves in an efficient and courteous manner, and bymaintaining Ted’s high standards and integrity, we pride ourselves in always being in aposition to satisfy the needs of our customer. In order to protect the ethos and personafor which we have gained an enviable reputation, we always ask ourselves the question:‘Would Ted do it that way? ’PurposeThe Managers role is to lead the location achievement of KPI‟s creating an exemplarycustomer environment and motivating the team to achieve excellence. To beaccountable for driving the business forward and be an inspirational ambassador of Tedwho understands and promotes the company “Mission Statement” and “Vision”. Roles and responsibilitiesPeopleDisplay confident leadership, effectively using the team to achieve excellenceWork with integrity and respect for others; create excellent team participation and ensure the team and location are presented to the highest standardsTake ownership of your personal learning to enhance your development, positively impacting that of the team and location. Execute consistent Ted‟s School of Excellence (TSE) training and standards. Ensure the delivery of all company trainings to ensure the team are up to date and knowledgeable. Accountable for the effective coaching, developing and appraising of the team usinga flexible but consistent approach to differing people and situations. Understandingthe impact on the team and location‟s performance. Appropriately document and manage underperformance sharing these matters with the AM and Coach StationDisplay high levels of personal motivation and implement effective incentives to inspire and drive the teamProactively identify and resolve recruitment needs, through a high level of team understanding, effective succession planning and networking. Use company tools to effectively on-board New To Ted‟s (NTTs) and New toPosition‟s (NTPs)Hold regular management meetings to review business and plan aheadProductDrive the use of all available tools to support yours and the team‟s product knowledge. Develop and inform team members on up to date product knowledge and report regularly on customer reactions, performance and opportunities to maximise sales and increase customer loyalty. Be accountable for and educate team members on effective implementation of merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is always represented at the highest level. Have a comprehensive understanding of stock routines, product types, stock holding, and stock management so that the floor is driven commercially at all times, liaising with VM to manage product and floor moves to enhance performanceCommercialAccountable for maximising team sales potential and ensuring the team are expertly delivering TSE expectationsAccountable for ensuring the team are delivering GOTFAT with enthusiasm and consistency. Create an effective sales environment through strong understanding of local and customer profiles and shopping behaviours coaching team to develop their knowledge and understanding. Accountable for coaching team members to deliver an effective and natural approach to sales, aligned to our brandAccountable for driving the team to achieve the location‟s performance targets and KPIsWork to set budgets and effectively manage the controllable elements of the store‟s profit and loss. Generate marketing opportunities within the brand guidelines and drive success of all brand promotions ensuring that all of the team are informed and involved in the activities in the locationAccountable for driving the team to actively achieve the location‟s „Data Capture‟ targets, promoting the use of database building and social media awareness within the teamBuild and maintain awareness of our competitors and local markets sharing any relevant findings with your Area Manager and retail team. Comprehensive knowledge and interpretation of location actuals, targets and KPIs and develop commercial actions to deliver on these. OperationsExcellent awareness, communication and effective time management of all company directives. Proactively delegate tasks ensuring they are completed on time and in line with company policy and procedures. Accountable for team awareness and implementation of company health and safety procedures. Use equipment properly and immediately report any potentially unsafe conditions. Accountable for team awareness and implementation of all loss prevention measures and protects the assets of the company by immediately reporting any misuse or theft of Company property to Manager/Area ManagerAccountable for accurate cash handling and banking procedures highlighting and resolving discrepancies as a matter of priorityDeliver all daily operations in line with Ted‟s operating policies and proceduresTed’s Core Competencies Satisfy the needs of our customer, always Pursue growth and opportunities through initiative and proactivity Build open and honest relationships with clear communication Create a positive team environment, encourage collaboration Be proud, passionate, motivated, committed Take ownership, be accountable Encourage organisation, high standards and efficiencies Adaptable to the needs of the businessGetting Green with Ted…‘Ted strives to reduce the amount of Carbon, Water and Waste that we produce as abusiness, and to add sustainability into every decision made. Your role will incorporatereducing Ted’s impact on the Environment and you will be instrumental in helping usmake Ted’s business that bit more sustainable. ’The role of Manager will be actively Green in:Due care of props and products to ensure longevity and minimal wasteSwitch off; Lights, plug sockets, monitors and phone chargers when not in use and at nightThink sustainable; What is it made of? Where is it from? How is it packed? Can it be re-used? Recycling use of paper and products and appropriate use of recycling bins where availableJob Type: Full-timeAbility to Commute:08002 Barcelona (Required)Ability to Relocate:08002 Barcelona: Relocate before starting work (Required)Work Location: In person#J-18808-Ljbffr

Job tags

Salary