Account Manager - French/Spanish Speaking
Location
Madrid | Spain
Job description
As an Account Manager you will be in charge of building and maintaining the relationship with GiG partners by understanding their operations, goals and development strategy and proactively identifying ways to contribute towards these. You will also share your valuable business knowledge and have great fun with an amazing team.
Responsibilities
- Increasing and maintaining operators’ satisfaction by ensuring that all the requests and needs are met according to their standards.
- Collecting and communicating operators’ requirements and working closely with Project Managers /Stakeholders to ensure a fast and effective delivery.
- Balancing the needs of the operator with the goals of the organization.
- Upselling, Negotiating and reviewing new product and services contracts as well as ensuring that those products and services are delivered.
- Communicating regularly and building long-term relationships with high end decision makers.
- Attending meetings and visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality.
- Delivering On Going Product Specific Trainings to all the operators included in the portfolio.
- Attending and representing the company at different International Conferences and Industry Specific Events.
- Identifying short and long term growth opportunities of the operator and presenting the new products and services available to help them achieve such growth.
- Following up on operator’s projections and results.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status on a regular basis for the agreed KPIs.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Assist with high severity requests or issue escalations as needed.
- French, Spanish and English speaking preferred. Otherwise French and English or Spanish and English.
- Proven work experience as an Account manager and relevant iGaming experience
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
Other specifications
- Eager to learn and always up to date with industry’s news and trends and able to translate those in specific business and technical requests for internal stakeholders.
- Online Sportsbook experience is a plus.
- Experience of working with a CRM or Business Intelligence tool is a plus.
- Flexible working hours
- Private Healthcare
- GiG Health and Wellbeing Benefit
- Free Lunches for office-based employees
- Training budget for courses and personal development
- Coaching and mentoring
- Employee Recognition Program
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Job tags
Salary
