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Location

Madrid | Spain

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Job description

ABOUT THE ROLE

As a Junior Product Support Specialist, you serve as the first point of contact with our clients. By being a technical expert on all of our products, you provide top-level "white glove" service, ensuring inquiries are handled in a timely manner.

What you’ll do:

• Troubleshoot issues and problem solve client questions, coming up with creative solutions.
• Communicate with various departments to action specific improvements and adoption for clients.
• Provide on-site technical support and guidance at client events.
• Escalate urgent issues and questions to management and/or the Development team.
• Create and monitor tickets about improvements/bugs
• Work with Quality Assurance & Tech to prioritize bugs and communicate product feedback.
• Help improve our internal knowledge center and external support documents including updating user guides and producing "how-to" videos.

ABOUT YOU

Who You Are:

• You have experience in a customer service related role and/or internship.
• Must be able to speak, read and write fluently in French. Spanish and/or Italian is a plus!
• Excellent time management and communication skills.
• Excellent interpersonal skills for phone troubleshooting and writing skills through email.
• Interest and understanding of Software as a Service (SaaS) technology.
• Tech savvy with experience using Apple iOS applications.

Extra Credit:

• You have experience in the Tech industry.
• You have experience in the Public Relations space.
• You have worked in a multicultural environment.

W e value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you andencourage you to submit an application!

ABOUT THE SUPPORT TEAM

As a member of the Support team, you are an integral part of our client experience and happiness. You are the first line of communication with our clients, focused and committed to ensuring they receive the best service.

You’re a technology enthusiast, a people person, and enjoy helping others. You aren’t afraid to get your hands dirty and go above and beyond to get the job done and make the client happy.

OUR RECRUITMENT PROCESS

1. Intro Call
2. Meet & Greet
3. Skills Assessment
4. Culture Fit Interview

WHY YOU’LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

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Job tags

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Salary