CRM Administrator (Pharmaceutical sector)
Location
Teletrabajo | Spain
Job description
Omega CRM Consulting is looking for a Salesforce / Veeva Administrator that would like to collaborate with one of the top 15 global pharmaceutical companies.
The Salesforce and Veeva Align Administrator plays a crucial role in the implementation, configuration, and administration of Salesforce and Veeva Align platforms within the organization. This position requires a deep understanding of business processes and the ability to translate them into effective solutions using Salesforce and Veeva Align functionalities.
Responsibilities:
- Implementation and Configuration: The Administrator will be responsible for the initial configuration of Salesforce and Veeva Align, ensuring alignment with specific organizational requirements. This includes creating custom fields, workflows, validation rules, and user profiles.
- Administration and Maintenance: The Administrator will be responsible for regularly maintaining and updating Salesforce and Veeva Align platforms. This involves user management, troubleshooting technical issues, optimizing performance, and applying updates and patches.
- Support and Training: The Administrator will be the primary point of contact for Salesforce and Veeva Align users within the organization. They will provide technical support and training to users, resolve issues, and respond to inquiries related to platform functionality and usage.
- Continuous Improvement: The Administrator will work closely with internal teams to identify areas for improvement and opportunities to optimize business processes through Salesforce and Veeva Align configuration and customization. They will participate in planning and implementing new features and enhancements.
- Data Management: The Administrator will be responsible for the integrity and accuracy of data stored in Salesforce and Veeva Align. They will oversee and execute data loading processes, ensuring that the data is clean and complete.
Requirements:
- Proven experience in Salesforce and Veeva Align administration.
- Strong knowledge of sales, marketing, and customer management-related business processes.
- Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong communication skills and the ability to provide support and training to users.
- Attention to detail and analytical skills to identify areas for improvement and optimize systems.
- Experience in SQL
- Experience in data loading
- Fluent in english is a must.
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.
About us
Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow
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