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Location

Barcelona | Spain

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Job description

We started Amenitiz to make technology accessible to independent hoteliers worldwide - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia. At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests. Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun! Ready to face new challenges? Over 10,000 hoteliers trust our software in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Bring your best and enjoy the ride! About the role: One of the most challenging goals at Amenitiz is to keep our clients happy from our very first interaction. As part of the Customer Webdesign team, you will be in charge of guiding our new customers through the first steps of their journey with Amenitiz. You will understand the vision and wishes of our clients and translate them into award-winning websites! As a Customer Webdesign Intern you will:

• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible in the Spanish market.
• Act as our customer’s trusted point of contact, while having a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Gather customers’ information and preferences for the creation of their website in order to create and design the clients’ websites accordingly.
• Collect clients' feedback post-onboarding for continuous improvement.
• Gain a deep understanding of the hospitality industry and hoteliers needs.
• Proactively look for ways to optimize our current processes, and help us save time that would be better spent helping clients.

About you:

• Fluent in Spanish/English with excellent communication skills so can understand and speak with Spanish/British hoteliers, (proficiency in English is always requred)
• Customer orientation and the ability to adapt to each client and provide a personalized experience.
• Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
• A creative perspective and a proactive approach.

Internships at Amenitiz: Please apply only if you are okay with these conditions and you have all the right documents.

• are 6 months long
• are full time (40h/week)
• are paid
• always require an Internship Agreement from your University (and allowance for full time internship)

requires a EU passport Sounds fantastic, but why Amenitiz? We are building a great product: We’ve created an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences in the most simple and easy way you can imagine. Our great team is waiting for you: We are starting 2024 with +300 team members, we foster a culture of positive vibes, empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment. Some of our favorite perks.. We're confident that we have one of the best teams in Barcelona full of international and dynamic people! One of the hottest start-ups in Barcelona, according to WIRED The key moment to join in terms of growth and opportunities Fast growing/learning environment, with strong entrepreneurial team spirit Young and international environment (29+ nationalities) Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere) Positive impact on the world:

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Job tags

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Salary