Banco Santander
Location
Santander, Cantabria | Spain
Job description
. Senior Director ITSM Change ManagementApply locations:DallasMiamiCoconut Grove Corp DorchesterTime type: Full timePosted on: Posted YesterdayJob requisition id: Req1260696Country: United States of AmericaSantander is looking for a Senior Director of ITSM Change Management to oversee all aspects of change for all business entities in the US and Mexico. The candidate must be fully fluent in English and Spanish. The role will report into the CIO, Head of Infrastructure Operations for North America. The Senior Director of ITSM Change Management is responsible for managing the change queue and ensuring changes are made efficiently, with minimum risk to the organization. A change manager should, ideally, facilitate change by understanding and managing the risk and not stop the change. An effective change management process is aligned to the business, enforces the risk posture, and facilitates change with an agile process. The change manager has a duty to protect the Business and the IT systems of the Bank and its entities, ensuring the changes that are made do not present an unacceptable risk. He or she must look for conflicts in active changes and determine the most appropriate time to commit changes to the production systems. In the ITIL framework, the change manager is responsible for managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business. The change manager will convene and chair the CAM, CAB and eCAB, ensuring the information presented to these groups is complete and provides them with the information they need to make informed decisions about the changes, prioritizing and approving them, or rejecting them. The qualified candidate will have experience leading a Change Management Organization in a multi-entry, highly regulated organization, preferably Banking or Financial Services. Since this position will engage with Technology, Operations and the Business in Mexico and the US, the candidate must be fully fluent in English and Spanish. The successful candidate will display the ability to lead a risk-based program and deliver proper controls and processes to ensure the integrity and availability of all Core Banking and Critical Systems. The candidate will have face to face experience with government regulatory agencies in either of both the US and Mexico and be able to communicate critical regulatory requirements and policies that would be adhered to#J-18808-Ljbffr
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