IT employee (m/f/d) IT user support
Landeswohlfahrtsverband Hessen
Location
Kassel | Germany
Job description
WHO WE ARE LOOKING FOR
In the IT User Support functional area of the Data Processing department at our head office in Kassel, we are looking to fill the position of
IT EMPLOYEE / IT EMPLOYEE (m/f/d)
IT USER SUPPORT
to be filled on a full-time or part-time basis.
Your tasks:
- Contribute to the conceptual development and optimization of IT user support
- Ensuring the operational readiness of the hotline and user support
- Independent processing of reported problems
- Advice and support for users (m/f/d)
- Processing technical matters and installing and maintaining hardware and software
- Consulting, procurement, support and training for video hardware and video software
- Support for telecommunications devices and user maintenance in the corresponding databases
- Implementation of presentation and training events
- Processing IT contract matters and general administrative tasks
The hotline (part of user support) works in a day shift model between 7 a.m. and 5 p.m. (or until 3:30 p.m. on Fridays). It should be noted that early and late shifts are also required when working in the "hotline team"
We require the following:
Completed computer science-oriented studies at a university of applied sciences or completed vocational training as an IT specialist (m/f/d) or comparable qualification with many years of practical application in the above-mentioned areas of responsibility
We expect the following from you:
- Very good knowledge of Microsoft Windows environments (including Windows 10; Office 2021; Active Directory etc.)
- Knowledge and practical application in the field of user support (first and second level)
- Knowledge and practical experience in the procurement, consulting and support of video hardware and video software
- Knowledge of conducting training courses on the use of video hardware and video software
- Problem-solving skills
- Cooperation and teamwork skills
- Communication skills and target group orientation
- Sense of responsibility
- Very good written and spoken German (language level C1 of the Common European Framework of Reference for Languages)
- Willingness for further education and training
- Willingness to work outside normal working hours
WHO WE ARE
The LWV Hessen is supported by the Hessian districts and independent cities and enables disabled people to participate in society: It finances support for disabled and socially disadvantaged people in their everyday lives and at work. It supports special schools and early intervention centers. It is the sole shareholder of Vitos gGmbH.
WHAT WE OFFER
- Remuneration is based on the pay groups of the collective agreement for the public service (TVöD) and all the usual benefits in the public service
- The LWV Hessen wants to make its contribution to the professional and social equality of women. We therefore expressly encourage women to apply. The position is generally divisible
- Family-friendly working hours and various forms of part-time employment are a matter of course for us, taking into account official interests
- Good training opportunities and the benefits of company health management
- Discounted Germany ticket
- Applications from severely disabled people will be given preferential consideration if equally qualified
HAVE WE PIQUED YOUR INTEREST?
Please send us your application (preferably by email in a pdf file) by March 21, 2024.
We are looking forward to it.
Kassel, March 01, 2024
Please quote the reference number D1022.
For technical questions, please contact the head of the functional area, Mr. Gernand, phone 0561 1004 - 2430.
LWV Hesse
Head office
Personnel Department
Ständeplatz 6-10
34117 Kassel
[email protected]
Job tags
Salary
€ 45.000 - € 100.000
