Product Manager Aftersales (m/f/d)

Location

Homeoffice | Germany

Job description

Grow with us – Start your career at IU!

Join our Service OnCampus Team immediately on a full-time, remote basis anywhere in Germany as a Product Manager Aftersales (m/w/d).

Your Role

• You own the aftersales product delivery for our international On Campus study programmes, and continuously strive optimization of students’ customer journey.
• You orchestrate cross-functional teams and domains for the best operational outcome and customer experience.
• You work closely with the pre-sales product management and program management as well as the service delivery team on our campus sites.
• In your role you manage the aftersales roll-out and implementation of (new) product features in project mode or sprints (e.g. events, onboarding path).
• You always advocate for our customer needs and continuously use customer insight to prioritize and validate measures.
• In your role you proactively enhance the aftersales workflows with adequate process management and documentation as well as respective KPIs reporting and targets.

Your Profile

• Bachelor’s or Master’s degree in Marketing, Business Administration, Management or equivalent.
• Min. 2 years’ experience in Product Management, Customer Experience, CRM or Customer Service.
• Experience in working with international customers in higher education/university or similar customer service area is a must.
• Experience in a Product Owner role or similar, is a plus.
• Very strong communication and interpersonal skills, capable of managing stakeholder expectations at different organizational levels.
• Hands-on approach and customer-mindset as well ass very good Project management skills.
• Basic experience in Salesforce, AcademyFive and Moodle.
• Fluent in English and German.

We offer

• Shape your career: Rapid growth opens up many new opportunities for you. Tell us about your dream career and we’ll help you make it happen.
• Work from wherever you want …: Project management tools (e.g. Scrum) and video meetings make it possible: with IU, the boundaries between here and there blur. You want to work from abroad for a while? No problem thanks to our WorkFlex benefits.
• … and flexible time: It’s your job: We trust you and give you the greatest possible freedom to organize yourself.
• You have the choice: You are free to choose your equipment, because everyone has its own preferences when it comes to hardware.
• Take your knowledge to a new level: Benefit from a 100% discount on tuition fees for an IU combined degree in the tech sector and many other free training courses. There is always something new to learn.
• Get a good rest: we push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees. Need some time off? What about a sabbatical?

Sounds like the perfect job for you? Then apply now! If you have any other questions, feel free to contact Justine Menge via [email protected].

Words are followed by actions: We take our “Culture Of Everyone” very seriously and would like to take this opportunity to expressly point out that you are welcome to join us, regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are wide open to you. We look forward to a diverse community here at IU!

Job tags

Salary