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Location

Böblingen | Germany

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Job description

IT Service Desk Technician

INEOS Automotive – Grenadier – Built On Purpose

• Expansion role
• Scale-up business with large investment
• Numerous opportunities to develop and progress

YOUR CAREER: INEOS Automotive are looking for a highly motivated individual to join our Service Delivery team in Böblingen. The team is expanding and looking for a resource to provide technical support to the local offices in Böblingen and Weissach, while supporting remotely users and offices abroad. The Service Desk team is a core team within the business, it’s the first point of contact to our users and heavily focusing in customer experience and delivery of technical solution

RESPONSIBILITIES:

• Providing 1st and 2nd line technical support.
• Logging, monitoring and working on incidents or requests through to resolution.
• Supporting a Windows 10 environment.
• Managing user accounts through Active Directory and Azure Active Directory.
• Supporting mobile devices, iOS and Android.
• Provisioning of IT equipment (laptops, phones, peripherals etc.).
• Providing basic network connectivity support.
• Administering and supporting our multi-functional printer devices.
• Administering and supporting our audio-visual and conferring facilities.
• Managing the IT hardware inventory of the office.
• Create user documentation and internal work instructions.
• Work on projects and other IT initiatives.
• Provide after hours and on-call support as needed.
• Occasionally travel abroad to support other offices

INEOS Automotive: Our goal of manufacturing, launching, and delivering an uncompromising, best-in-class 4x4 is in sight. Since our inception in 2017 and despite the global challenges of 2020, we have accomplished our desired milestones in 2021. As a business we are now moving into an exciting launch phase, with start of vehicle production and our customers driving their new Grenadier 4x4 in 2022. As the Service Desk Engineer you will play a huge part in this. If you are looking to join a business working to establish a new brand, in a career defining role, then INEOS Automotive welcomes your application.

DESIRED EXPERIENCE & SKILLS:

Qualifications:

• Fluency in German and English written and verbal.
• Degree in a computing/technical discipline preferred.
• An ITIL qualification is desirable.
• An IT certification will be an advantage.

Skills:

• Strong interpersonal and customer service skills
• Analytical and troubleshooting skills
• Quick learner
• Follow instructions and retain information
• Team player

Experience:

• IT Support experience in a IT Service Desk, Operations or technical support environment working to ITIL practices.
  
  
• Previous experience managing tickets using an ITSM tool.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10.
• Experience in supporting Android and iOS phones.
• Experience in supporting audio-visual equipment.
• Active Directory knowledge .
• Basic networking knowledge.

If the role sounds of interest and you want to learn more, please apply. If your application is successful one of the team will be in touch to arrange an initial conversation

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Job tags

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Salary