IT Support Specialist (f/m/d)
Location
Gärtringen | Germany
Job description
Our specialised team within the High Tech Solution Center is looking for a new, highly motivated team member.
The High Tech Solution Center (HSC) in Kuehne+Nagel provides additional services for global key account customers across all industries.
Your Role
Within our IT Team you will be supporting the business with EDI connectivity, reporting & business intelligence and various other topics.
Your Responsibilities
- 1st and 2nd level support of our internal applications
- Incident and problem handling in complex and distributed application environment
- System and process monitoring
- Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis
- Developing workarounds for business users until upcoming releases or emergency patches
- Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution
- Documenting and extending of knowledge base; ensuring Know-How transfer within the application support team
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Your Skills and Experiences
- Professional education or degree in IT, or relevant work experience
- Experience with relational databases and SQL
- Strong ability to analyze and solve technical problems
- Ability to learn fast and become proficient with unfamiliar systems
- Good analytical, troubleshooting and problem solving competencies
- Target-oriented team player with excellent communication skills
- Proficient communication skills in English and German, both written and verbal
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Job tags
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