Working Student Customer Success / Account Management (m/f/d)
Location
Frankfurt am Main | Germany
Job description
Job brief
We are looking for a highly motivated and talented working student to join our start-up team in the exciting areas of Customer Success and Account Management. As a working student, you will play a vital role in ensuring the success and satisfaction of our valued customers. You will work closely with internal teams to coordinate and manage client projects to ensure timely and successful delivery. Your primary responsibilities will revolve around helping customers effectively use our brainsuite platform within their organizations, while delivering an exceptional customer experience.
In this role you will:
- Coordinate and manage client projects, working closely with all internal teams (e.g. product management, UX, technology, sales)
- Develop and maintain strong customer relationships to build loyalty, trust, and business growth.
- Assist clients in running reports on our brainsuite platform
- Collaborate with cross-functional teams, including product development, UX and technology to align customer needs with business objectives.
- Help prepare customer presentations and new business proposals that showcase the capabilities and benefits of our platform.
About you:
- Currently studying in a related field such as economics, management, business administration, or similar (preferably a Master's degree).
- Excellent written and spoken English and German.
- Possess a valid work permit for Germany.
- Strong interpersonal and communication skills to effectively engage with clients and internal teams.
- Proactive and self-motivated with the ability to effectively manage multiple tasks and priorities.
- Enthusiasm for working in a fast-paced start-up environment.
What we consider a plus:
- Located in the Rhine-Main region to allow for regular face-to-face meetings and collaboration
- Previous experience working in a B2B SaaS company
- Experience with relevant software tools such as HubSpot (CRM), Jira and Confluence (Task Management), ZenDesk (Support), etc.
What's in it for you?
- High level of flexibility within our hybrid working model
- The chance to work in one of the most innovative industries
About us
We are aimpower, a fast-growing marketing technology startup founded in 2020. We enable marketers to test any type of advertising in minutes for what really matters: Creative effectiveness from the consumer's point of view. Be it a TV commercial, social media content, packaging design, print ad, e-commerce content or PoS material. All delivered through easy-to-use tools on our brainsuite SaaS platform - a digital consumer brain, based on neuroscience and powered by the latest AI technology. Our mission is to empower marketing teams around the world to launch highly effective communications, to make faster, evidence-based creative decisions, and, most importantly, spend their time and budgets better than on ineffective advertising. Our clients include companies in 25 countries worldwide.
Creative effectiveness at scale. Informed by neuroscience, driven by artificial intelligence.
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