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Location

Neu Isenburg | Germany

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Job description

Manager Product & Platform Support (m/w/d) We love it when our customers are happy with our products and services. Therefore, we are driven to help in case our customers are experiencing issues. Facts Location Neu-Isenburg Employment level App. w. professional exp. Function IT Working time Full-time or Part-time Salary Verhandlungsbasis/ nicht tarifgebunden apply Tasks We offer fast, reliable solutions for our customers' incidents and ensure that underlying root causes are resolved with the customer in focus, commercial awareness and definition of done in our minds Be the Incident Manager for product related issues Enable and facilitate fast solutions to root causes by bringing the required teams together Ensure necessary product improvements for our customers within our infrastructure, processes and strategies. Ensure communication, transparency, end-to-end service accountability and escalation management Ensure implementation and achievement of KPIs Coordinate troubleshooting at 2nd and 3rd level Efficiently implement defined fault processes Continuous alignment with all other IT Teams as well as market teams Benefits Old-age provision / employee retirement, Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Sabbatical / exemptions, Part-time models, Health days, Hybrid working possible, Flexible working hours, Mentoring, Regular network meeting, Fitness studio / sports facilities / company football etc., Massages, rest rooms, etc, Lockers for cyclists / sportsmen, Have a shower, Free snacks / drinks Behind the scenes

WORK WITH US!

Requirements Commercial awareness and customer focus Degree in business administration, IT or comparable qualification Several years of experience in complex product environments, preferably in financial services Understanding needs of the A+ customer segments Experience in managing interdepartmental international task forces Affinity to IT related processes and understanding of MasterPlan structures is a plus Soft, respectful and motivating in tone but persistent in getting results Team Player Good analytical skills, quick perception and goal orientation Assertiveness, decision-making ability, as well as strong communication and motivation skills Experience with ITIL, Agile methodology (e.g. Scrum, SAFe etc.) and ServiceNow is a plus Good German and English language skills Company About Lufthansa AirPlus Servicekarten GmbH AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us. apply We offer fast, reliable solutions for our customers' incidents and ensure that underlying root causes are resolved with the customer in focus, commercial awareness and definition of done in our minds Be the Incident Manager for product related issues Enable and facilitate fast solutions to root causes by bringing the required teams together Ensure necessary product improvements for our customers within our infrastructure, processes and strategies. Ensure communication, transparency, end-to-end service accountability and escalation management Ensure implementation and achievement of KPIs Coordinate troubleshooting at 2nd and 3rd level Efficiently implement defined fault processes Continuous alignment with all other IT Teams as well as market teams Commercial awareness and customer focus Degree in business administration, IT or comparable qualification Several years of experience in complex product environments, preferably in financial services Understanding needs of the A+ customer segments Experience in managing interdepartmental international task forces Affinity to IT related processes and understanding of MasterPlan structures is a plus Soft, respectful and motivating in tone but persistent in getting results Team Player Good analytical skills, quick perception and goal orientation Assertiveness, decision-making ability, as well as strong communication and motivation skills Experience with ITIL, Agile methodology (e.g. Scrum, SAFe etc.) and ServiceNow is a plus Good German and English language skills

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Job tags

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Salary