Location
Dollern | Germany
Job description
We are looking for a
Service Engineer
to expand our team.
The Service Engineer’s primary roles is to carry out repairs, trouble shooting, installation, maintenance on navigation and communication (navcom) equipment on marine vessels (offshore) of various specifications and onshore locations of the customers of Radio Holland as assigned by the Service Coordination.
Summary of key responsibilities
As a field Service Technician you will be expected to work under limited supervision, have strong problem solving skills, interpret schematics, use manufacturer’s manual’s and use your knowledge of electronic circuit theory:
- Represent Ing.-Buero Querin GmbH in the best way possible regarding performance, attitude, safety, quality and customer service
- Execute service jobs as assigned by the Service Coordinators
- Communicate regularly with the Ship agents / Vessel to ensure assigned service job attendance without fail
- Prepare thoroughly for service jobs by coordinating with service coordination and logistics to collect appropriate equipment / spare parts required for the job
- Document all services rendered and materials expended as per Ing.-Buero Querin GmbH standards
- Prepare the service report for each service job as per Ing.-Buero Querin GmbH standards
- Obtain further technical advice through research or by contacting Manufacturer for advice to Customer
- Identify and assist in training to enhance the levels of competences of the team
- Recommend and create opportunities to learn new skills, both technical and soft, for self and team members
- Analyze, along with Service Coordination concerns of customers and propose solution for the same
- Attend team meetings to discuss performance, customer issues and other team related matters
- Learn continuously on the job and during the technical trainings assigned. Constantly create opportunities to learn new skills, both technical and soft, for self
- Maintain tools and machinery, used for the execution of service jobs, in a safe and proper manner
- Support the team to generate more leads, resulting in more revenue for the company
- Update Technical bulletin, service/installation manuals and important technical information
- Identify spares/accessories availability, forecast requirements to reduce probability of losing revenue and ensure a high First time Fix success
- Install, repair and maintain marine electronic radio and navigation systems
- Inspect and test electronic equipment, components, and assemblies using multi-meters, oscilloscopes, spectrum analyzer, and other electronic test instruments, tools and equipment
- Perform radio inspections according to IMO and Class authorities
- Adjust, align, replace or repair electronic equipment, assemblies, and components following equipment manuals and schematics, and using soldering tools and other hand and power tools
- Update manufacturer‘s software.
- Complete company required service report and documentation.
- Provide ships staff with technical advice and support.
Requirements
We are looking for a colleague who has an affinity for (maritime) electronics and would like to delve into our demanding profession
- You have completed technical vocational training or a comparable qualification
- Ideally, you have already gained experience in a maritime or international project environment
- Ability to travel worldwide, passport, driver's license class B
- You have a good knowledge of spoken and written English
- Confident demeanor and assertiveness
- Good computer skills
- GMDSS Radio Operator Certificate (preferred)
- You are characterized by the ability to work in a team, flexibility and initiative in combination with a high level of customer and service orientation
What we offer
You will be part of a team of like-minded people. We talk passionately about technology and work but are also up for a good laugh every now and then. We also give you plenty of room for your independent work and support and train you if you wish.
In addition, we offer
- A challenging work environment in the international maritime industry
- A demanding and varied job in an up-and-coming company with long-term prospects
- A modern, dynamic and international environment with many development opportunities
- An above-average salary, depending on knowledge and experience
- A collegial environment, flat hierarchies and quick decision-making processes
- Holiday bonus, Christmas bonus, annual bonus
- A company car, company laptop and a telephone
- A dynamic, pleasant and successful work environment
Who we are
Founded in 1983, the Ing.-Buero Querin GmbH has established itself as a reliable partner for the supply, installation, repair, and maintenance of communication and navigation equipment for the commercial shipping industry worldwide.
In addition to our own technicians, we have an extensive network of qualified service partners in the marine industry. Based on years of experience with these partners, we are able to ensure the same service quality that we do expect as our standard.
Our longtime experience, our expertise, our continuous strive for perfection, as well as our customer oriented flexibility and dependability have made the Ing.-Buero Querin GmbH a well-known partner to mariners.
That is what makes working for us unique!
Job tags
Salary
