Content Moderator with German - Dublin

Location

Irland | Germany

Job description

Description:

We run a multilingual Customer Support and Content Review Centre onsite one of our Technology Clients in Dublin. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.

We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools.

Main responsibilities:

• Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures will include calling up a B2B customer to verify information and additional online research,
• Make outbound phone contact with clients in a courteous, professional, and efficient manner (there is no selling involved in this position however, a substantial amount of phone calls is required with a purpose of obtaining information),
• Process and raise required requests/transactions and make sound decisions related to customer requirements,
• Follow all compliance and security measures relating to client data,
• Take action on process transactions and handle the same with proper research,
• Adhere to process quality metrics and strive to exceed the monthly quality & productivity targets,
• Adhere to process norms and structure,
• Adapt to a fast-paced environment with frequent business updates.

Requirements:

• Language Skills: German - C1/C2 (written), English – communicative, 
• Knowing the subtleties of German culture,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learning skills - adaptability to learn new processes, concepts,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.

Offer:

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package.

 *If you are interested in other projects like Legal Online Operations, we encourage you to apply here and let us know about it!

Job tags

Salary