Advisory Key
Location
Luxembourg | Germany
Job description
Tasks Deliver technical application support to the end-users IT Incident management and problem management Monitor the IT Production Service level management and IT reporting to the IT management Technical workarounds implementation Functional : Fund Industry / Transfert Agent Material : Databases (Oracle, SQL Server, Sybase), Unix/Linux scripting (KSH) Software : Java, Webshere (WSTx), MQ Series, schedulers (Control-M) Languages : French. English mandatory Proactively detect IT issues by raising tickets (Monitoring and Alerting enhancement) Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority. Ensure tickets data quality. Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status Deal with IT tickets in a predefined timeframe (Time to repair) Raise, help analysing and adressing the technical root causes of the detected IT issues. Organize in a recurrent way Problem Management meetings. Produce daily, weekly and monthly reportings to our internal customers and IT management. Deliver incident reports and communicate them widely. Active participation in the release management process (IT transition): request the completed STAC checklists to the application owner. Perform sanity checks in pre-production before the IT release. Perform sanity checks after the release and monitor the release effectiveness. Knowledge management: produce user guides. The non-exhaustive list of prerequisites is as follows Business: Funds: TA, Private Capital Norms & Process: IT Application Production Support Technical: Master SQL / PL, Java, Unix Functional: MultiFonds TA, eFront FIA Technological: Oracle, SQL Server, Unix, WebSphere TX, MQ, Java Linguistic: French / English; Work permit mandatory Advisory Key is a Consulting & Recruiting Company specialized in Project Management, Business Analysis and Operations in the investment fund industry & wealth management. This year, we conducted more than 100 assignments successfully. Advisory Key knows a sharp growth since its creation in 2010. We are constantly growing and we now are working with the major banks in Luxembourg and Paris. Together with our team composed of more than 190 high-caliber professionals, we develop a culture of excellence and deliver cost-effective advice.
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