Team Member Quality & Claims (m/w/d )
Location
Eschborn | Germany
Job description
Your mission
As a Team Member in Quality and Claims at GLOVIS, you will play a crucial role. Your responsibilities will include:
- Establishing quality procedures, standards, and specifications
- Reviewing customer requirements and establishing of processes to meet with
- Standardization of manufacturing or production processes as well as quality processes
- Setting up and maintaining records and documentation of processes
- Managing cases related to damages occurred during transportation/handling/movement of vehicles (transport Damages/Road Accidents/Yard Accidents/Environment Accidents)
- Analyzing cases based on presented documents/facts
- Determine liable party, amount of damage and compensation
- Communication with Business Partners, Customers, LSPs
- Analyses of processes and working out suggestions for improvement
- Creating, checking, and booking of Incoming/Outgoing Invoices
- Creating reports/statistics/KPI files/flow charts
- Evaluate business partners service performance based on KPI
- Looking for ideas for Logistics process Quality improvement
Your profile
To excel in this role, you should possess the following qualifications:
- Successful completed vocational training or hold a degree in logistics or a similar field
- Relevant experience in dealing with damage & quality management in the finished vehicle sector
- Relevant working knowledge of commercial law as well as transport law and transport regulations
- Fluent in both written and spoken English. Additional languages are of benefit
- Advanced knowledge of MS Office software
- Very good negotiation & persuading skills
- Strength in Analytical thinking
- General interest in international logistics services as well as in the automotive industry
- Team player with excellent cooperation skills
Why us?
Why Us? Unlock your potential enjoy the following benefits:
- Work-Life Balance: Flexible working hours and hybrid working model.
- Generous annual leave allowance of 30 days.
- Convenient location accessible by car, train, or bicycle, with a subsidy for public transportation.
- Fitness Programs: Enjoy complimentary fitness studio membership.
- Daily breakfast and lunch provided in the office.
- Monthly lunch vouchers
- After probationary period: subsidy for Language courses (German, English or Korean)
To apply, please submit your CV and cover letter indicating your earliest start date and salary expectations. We look forward to hearing from you.
About us
Glovis Europe GmbH operates as the European subsidiary of the South Korean group Hyundai GLOVIS and is a growth-oriented service provider in the field of supply chain management with a focus on automotive logistics. Since our founding around 15 years ago, we have been able to establish ourselves as one of the leading companies in the top logistics class, the logistics of finished vehicles, and have always placed great emphasis on continuous and sustainable growth.
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