Customer Quality Engineer
Location
Karlsruhe | Germany
Job description
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Customer Quality Engineer
Enabling a software-defined, electrified future.
Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us click here .
Mission of the Role:
- Perform Customer Quality Engineering functions within appointed regions & OEM site locations, including control & coordination of service provider projects;
- Interface between Customer Manufacturing Plants (OEM), Visteon Manufacturing Plants, Quality departments, and Engineering departments;
- Ensure customer satisfaction in terms of Quality, communication, and reactivity.
Key Objectives of this Role:
Customer Quality Engineering:
- Perform the Customer Quality Engineering function in a way to maximize customer satisfaction;
- Develop good working relationships with customers and Visteon;
- Support customer and Visteon Quality KPI objectives & and targets by minimizing/avoiding negative performance impacts (WC, PPM, Major events / Campaigns);
- Support the Visteon Quality Org for concerns analysis and concern resolution:
- Investigation of customer reported concerns related to Visteon products;
- Pre-analysis of concern parts (0km & Warranty);
- Insure information flow of pre-analysis results to Visteon Org;
- Coordination and tracking of concerned part shipping process;
- Coordination of 2way direction information flow between customer & Visteon;
- Support the VPRS process for all customer concerns.
- Control and adjust resources to relevant customer requirements for sorting, rework and SW flash actions and keep CQE budget neutral;
- Support Visteon MP&L organization in case of supply frictions;
- Support Visteon Engineering & Plants for Technical Change Management;
- Support Launch Activities.
Information:
- Inform the Visteon Quality Organization about the actual quality status and voice of the customer at Customer Manufacturing Plants;
- Track quality rejections, and provide regular status reports for open concerns, containment actions, and concern resolution status to both customer and Visteon;
- Organize/Support cross functional team meetings to define & drive action plans for containment & resolution of concerns;
- Support the Quality information systems ongoing (Daily, GWC, VPRS, TEAM….);
- Support Visteon CQE reporting systems (Daily & Weekly reporting processes);
- Support Visteon & Customer Quality meetings ;
- Ensure seamless information flow (2way direction) OEM /Visteon Q Org to achieve high customer satisfaction;
- Maintain CQE department working calendars (CQE working plans and Customer shutdowns).
Quick response to Quality issues:
- React to HCHQ issues by providing guidance to initiate escalation processes;
- Ensure customer satisfaction with proactive support & and fast response.
Additional Functions (10%):
- Support CQE Budget & billing processes:
- Weekly reporting of worked hours per plant using ‘My TEAM’ system;
- Provide (on demand) a summary breakdown of workload hours and activities to support plant inquiries related to CQE service support charges;
- Maintain CQE department customer sites coverage and projects tracking file to support resource planning;
- Undertake projects or special assignments (on demand) in addition to regular duties;
- Lead and mentor one or more CQE team members (if requested).
Scope Data:
- Close Connection with the Visteon and OEM Manufacturing plants in allocated region/s.;
- Deep understanding of Quality standards & requirements of Customers & Visteon;
- Working with Visteon KPIs, like WC, PPM, Warranty parameters, and Quality KPI definition.
Qualification, Experience and Skills:
Demonstrated skills and abilities as might be expected from this role:
- Independent level of Collaborative Leadership: Ability to take ownership, delegate, inspire, communicate, and constructively collaborate in a global, cross-functional capacity in a team environment;
- Independent level of Communication: Able to share information, written, oral, and in presentation form, clearly & and accurately;
- Independent level Knowledge of customer quality standards requirements: (WC, PPM, Warranty….);
- Independent level Knowledge of Problem-solving methodologies: (8D, Trend, Pareto, Ishikawa, FTA, 5-Why, Is-IsNot....);
- Independent level Knowledge of product design, development cycle, and associated tools (VPDS, Vistway, eProj);
- Independent level of Knowledge of quality & and manufacturing processes (APQP, ISO/TS 16949, IATF, PPAP, DFMEA, SCIF, PFMEA, Control plans);
- Independent level of quality systems, applications, and processes (VPRS, GWC & HCHC, TED, VPDS…..);
- Independent level of understanding of Visteon Business Operating System (VBOS) and Product Development & Delivery system (VPDS) relative to CQE role;
- Fluent in local customer language: German;
- Able to create a good team spirit.
Education:
- Strong knowledge and experience of automotive electronics products and systems (SW, HW, Systems architecture, and interfacing);
Other Requirements:
- Mandatory: Fluent in English and German oral & and written for effective internal Visteon communications & reporting;
- Strong and congenial character;
- Demonstrate high reactivity, and availability;
- Prepared to travel to affected customer locations;
- Flexible working hours, adjusted to support business requirements.
Key Behaviors:
- Creating innovation;
- Critical thinking;
- Business acumen;
- Customer obsession.
Reporting Structure: Reports to the Associate Manager of Customer Quality in Germany.
Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.
Opportunity.OpportunityDetail.Qualifications
Team Player
Team Player
: Works well as a member of a group
Functional Expert
Functional Expert
: Considered a thought leader on a subject
Dedicated
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Opportunity.OpportunityDetail.Motivations
Job Security
Job Security
: Inspired to perform well by the knowledge that your job is safe
Goal Completion
Goal Completion
: Inspired to perform well by the completion of tasks
Ability to Make an Impact
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization #J-18808-Ljbffr
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