Nikkiso Cryogenic Industries
Location
Wurzen | Germany
Job description
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, fueling stations, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Location: Wurzen, Germany.
Essential Functions/Responsibilities:
- Provide support to the service department.
- Communication with client and potential customers.
- Reporting to Clients.
- Use ERP to invoice customers and ensure proper submittal to customers.
- Preparation of quotation for service activities, repair and spare parts.
- Process customer orders in ERP: a)new equipment orders b)spare parts orders
- Invoicing.
- Internal handling of spare part deliveries etc. (packing, transport, ..).
- Preparation of service visits according to maintenance schedule for service contracts.
- Assistance in documentation for spare part lists, maintenance schedule etc.
- Working together with the procurement team to purchase materials and outside processes at the highest quality, lowest possible cost, with consistent on-time delivery to meet schedules.
- Expedite orders and requests as needed.
- Maintain records related to items purchased, costs, delivery, quality, and inventory.
- Prepare and submit quarterly customer reports as required.
- Complete customer supplier forms.
- Assist with customer training seminars.
- Assist the quality assurance team.
- Achieve service objectives by contributing relevant service information.
- Promotes Customer Focus throughout the company.
- Assists with QMS in areas of responsibility to help ensure alignment with ISO9001-2015.
- Contributes to team effort by accomplishing related results as needed.
Education, Experience & Competencies:
- Customer focus
- Communication skills – verbal, written, listening, interpersonal.
- Relationship building skills.
- Organizational skills
- Attention to detail.
- Excellent Microsoft Office skills.
- Ability to use standard office equipment.
- Ability to handle a high volume of work in a timely manner with multiple interruptions.
- Familiarity with ERP systems preferred.
- Five (5) or more years of customer service experience (in an industrial equipment manufacturing environment preferred)
- Excellent verbal and written communication skills in English and German, any additional language is a plus
- Strong team player.
- Excellent interpersonal relations, customer service, and written/oral communication skills.
- High school diploma or relevant education preferred, technical profession.
- Work in a manufacturing or industrial services company preferred.
- Accounting, purchase order, and customer service experience preferred.
Equal Opportunity Employer
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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