Customer Service Supervisor

Location

Niederlande | Germany

Job description

Customer Service Supervisor

At time:matters you can prove that you are quick and have organizational talent in working on customized solutions for exciting logistical challenges! Do you have experience in Customer Service and airfreight field? Would you like to be responsible for functional management of a customer service team?

If so, apply now!

Facts

• Location

  Schiphol

• Employment level

  Direct entry

• Function

  Logistics / Cargo, Customer service

• Working time

  Full time

The Customer Service Supervisor is responsible for:

• Functional management of a customer service team
• Steer trainings and organize feedback sessions with employees
• Responsibility for personnel planning, personal control and for ensuring an efficient and flexible organization
• Analyze the operational level of the customer service and initiate and formulate improvements
• Ensuring smooth operational processes in customer service, as well as customer satisfaction and the "Passion for Service" mission statement
• Setup of a cross-functional cooperation with sales and operations in order to improve the operational efforts
• First contact person for external customers, customer service organizations in the group and for internal interfaces
• Safeguard and guide cost efficiency on all levels

Video:

Motivated and flexible?

We’re looking forward to receiving your application.

Join our team!

What characterizes us as a team is our diversity, mutual assistance, and human approach. Take Off with us!

You match our need, if you have:

• Successfully completed studies in the field of business administration or relevant professional experience in logistics
• Min. 3 years of experience in airfreight field required
• Natural leadership abilities, eagerness to learn and willingness for personal development
• Have an outstanding customer and service orientation and manage to inspire our customers with your "Yes We Can" attitude even in critical situations
• High degree of initiative, commitment and assertiveness as well as empathy and a pronounced ability to solve conflicts
• You are a maker and love to develop creative solutions
• Very good analytical and abstraction skills as well as a quick understanding and comprehension of operative processes
• Fluent in English, written and spoken

* Must possess a legal work permit in Netherlands

About time:matters Netherlands B.V.

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

Job tags

Salary