Senior Loyalty Manager (M/F/D)
Location
Metzingen | Germany
Job description
What you can expect:
- Proactive, comprehensive expansion of global omnichannel loyalty concept for the HUGO BOSS end consumers. Working closely with local markets to determine international requirements. Ensuring roll out of new markets. Conceptualize local elements into the global framework and monitor local implementation where applicable
- Conceptualizing new use cases or mechanics of the loyalty program that fit in the overall global loyalty approach. Coordinate all necessarry adaptions for the technical and systematic implementation as well as verification of feasibility, timing and management reporting
- Networked, interdisciplinary work across all internal global and external interfaces as well as representing Global Customer Engagement department with regard to any inquiries about the loyalty program in order to positively influence key stakeholders and company processes
- Comprehensive documentation and coordination of the training concepts and the implementation of all loyalty trainings. Optimization of user-friendliness, monitoring and tracking of all loyalty processes
- Expert knowledge of current competitive situation, overview of innovations and potential solutions for further development of all loyalty processes, proactive control and implementation of the processes for maintenance, country coordination, adaption and optimization of the HUGO BOSS EXPERIENCE loyalty program
Your profile:
- Degree in Business administration/communications/marketing/international management or comparable training
- Several years of experience in project management, loyalty and CRM related roles
- Excellent international knowledge of retail and e-commerce, including strong customer orientation, preferably in the fashion/lifestyle/luxury sector
- Excellent MS Office, MS Project, Microsoft Dynamics CRM knowledge
- Professional English language profficiency, written and spoken
Job tags
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