Halian
Location
Luxembourg | Germany
Job description
Job description The IT Application Support Engineer is responsible for first/second level support of the IT applications, monitoring, reporting, troubleshooting, and ensuring proper follow up on known issues. He/She is knowledgeable of all computer systems and applications in the organisation. He/She shall diagnose, troubleshoot, and escalate issues to the proper L3 Team in order to ensure business continuity. The IT Application Support Engineer reports functionally to the IT System Engineer Team Leader, under IT Manager's responsibility. Your tasks Providing second level support Providing solutions for ongoing IT issues; Provide technical feedback and write incident reports. Maintain and support business applications following existing procedures; Follow up and coordinate incident resolution with different suppliers and internal IT Teams; Participating in Disaster Recovery Tests; Participate in the On-Call rotation. Document and Update system recovery procedures. Your profile Degree Education Level in IT (2 years after A-level); Information Technology degree; Fluent in English with excellent written and spoken skills, any other language will be being an advantage. 2-5 years of experience in a similar position; Experience with Linux server; Experience with Databases (PostgreSQL/MySQL/MSSQL) Experience with Application support troubleshooting/analysing/providing solution. Knowledge of IT systems and Windows applications; As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier. Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before." We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values: Partnership, Respect, Intelligence, Dedication, and Energy. Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!
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