Technical Support Engineer (m/w/d)

Location

Bruchsal | Germany

Job description

About The Position

At Qognify, part of Hexagon we develop software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. As a global company headquartered in New York, we operate main R&D hubs in Germany and Israel. For the support of our partners and customers worldwide, we are looking for you as Software Support (f/m/d) for our location in Bruchsal. Become part of our unique team and create a secure world with us! We are growing continuously and strategically expanding our market position. In order to play a decisive role in shaping our growth targets, we are looking for a committed and motivated employee as a Technical Support Engineer.

This role is a hybrid role, with our office in Bruchsal, Germany office. Please submit CVs/Resumes in English as we are global hiring team.



What you will do?

As a member of the Technical Services team, you will work in collaboration with the Global Services and R&D teams to provide best in class software application support for Qognify’s Video Management Software. Main responsibilities include:

• Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
• Document issues and solutions timely and accurately
• Escalate and request assistance from others, as needed
• Handle yourself calmly and professionally regardless of the circumstances
• Share your knowledge with the team
• Enjoy learning Qognify’s physical security and enterprise incident management solutions  

What you offer?

• At least 1 year of experience in IT environment
• Proven knowledge of TCP/IP, network technology, operating systems (client/server), hardware (client/server)
• Pleasure in independent thinking and analytical problem solving
• Fluent language skills in German and English

What we offer you?

• 30 days of vacation
• The perfect blend of an international company with local culture
• Opportunities for professional and personal development
• Flexible integration of work and family as well as flexible options to work from home
• Joint team and company events (hackathons, go-cart racing, barbecues, company runs in the region, ...)
• Good transport connections – close to the Bruchsal train station and the A5 motorway
• Bike leasing for your health

Do you want to join Qognify?

Then let's go! Apply today on our online portal, and provide your salary expectations.

Job tags

Salary