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Location

Frankfurt am Main | Germany

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Job description

Introduction

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, and Top Employer), is looking for Customer Support Experts.

We are recruiting tech-savvy experts to support the users of a world leader company in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities

As a Business Developer Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound campaigns.

You will help businesses work better together, move fast and innovate. As a member of the Business Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across EMEA. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

• Achieve SQO (Sales Qualified Opportunity) quota quarterly, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high-potential prospects
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (often cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline
• Diligently document customers notes and deal details over the course of a customer's interaction (using Salesforce.com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.

Qualifications

• BA/BS degree OR equivalent practical experience
• Native-level of German
• Ability to speak and write English fluently and idiomatically
• Some experience in outbound sales, B2B sales or business development, ideally in the IT industry
• Some understanding of cloud computing concepts, in particular, Google Cloud Platform solutions
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone-based environment
• General IT skills: essential computer skills to navigate efficiently a computer-based job

Desirable

• 1-year experience in IT outbound sales prospecting, with strong sales acumen and the ability to persuade others and read situations well
• Experience in cold calling and successfully managing a large portfolio of accounts and contacts
• Experience using Salesforce or other CRM platforms
• Able to identify key decision-makers and relevant stakeholders in a business conversation
• Goal-oriented, self-motivated individual who is proactive, confident competitive, and tenacious
• Understanding of local market and local business environment

Incentives

• Full-time position (39h per week, Monday to Friday)
• This is a Hybrid working model in Barcelona.
• Salary: 25.440,00€ gross/year + up to 6.360,00€ gross/year in bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Permanent Contract
• Relocation package including:
• Flight ticket
• Accommodation in a nice studio (up to 2 months)
• Support with a Private Health Insurance
• A permanent presence of coaches who will facilitate your personal and professional development
• Established a career path to grow within the project
• Bi-weekly, monthly or quarterly contests
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements, and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Contact information

Das hört sich alles ansprechend an und du willst am liebsten direkt loslegen? Dann freuen wir uns von dir zu hören! Worauf wartest du? Lade über den Link einfach deine Bewerbungsunterlagen inklusiv Lebenslauf und Motivationsschreiben auf Deutsch oder Englisch hoch!

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