Senior Director Retail & Consumer Excellence (M/F/D) Europe

Location

Herzogenaurach | Germany

Job description

Purpose & Overall Relevance for the Organisation:

Retail & Omnichannel Excellence is the backbone that proactively shapes our Retail and Franchise business. The function has to ensure a consumer first mentality across our business. Morever, it is responsible to showcase our brand and an effective enabler to deliver our P&L. This center of excellence is responsible to manage the omnichannel & digital transformation across our fleet, achieve operational efficiency, deliver a first class inventory control and effectively train our store-based colleagues. The function is key partner and co-creator for Global Retail & Franchise teams to develop, implement projects, initiatives and consumer journeys for own retail & franchise stores.

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Key Responsibilities:

• Embed and live up to a consumer first mentality
• Build and lead an effective Retail & Omnichannel Excellence team
• Create and drive a high performance culture by:
  • Evaluating the competencies of team members on a regular basis; providing prompt feedback and guidance to drive high performance
  • Taking ownership for Talent Management processes to grow, develop and retain talents
  • Setting clear expectations and individual goals.
  • Translating company goals in team-specific actions and business plans. Control and monitor performance and results.
• Guarantee a highly satisfying and consistent service level all store formats
• Contribute to development of strategic plans and execute them
• Drive digitalization and operational efficiency
• Develop and execute an effective and efficient Retail training approach
• Improve communication to and from stores
• Support implementation of RFID
• Drive execution of key operational projects
• Act as a business partner, constructive challenger and gatekeeper of our operational Retail & Franchise business
• Implement a culture of continuous improvements
• Manage and control the function`s operational expenses
• Make market-level commercial decisions by analyzing Retail KPIs, local trends and needs
• Build and maintain an effective network with internal and external stakeholders
• Ensure consistent execution and implementation of consumer journeys for own retail & franchise stores, with focus on omnichannel, foster efficient allocation of resources, activities and processes to deliver an exceptional consumer experience.
• Act as a brand ambassador and role model of the adidas/company brand/brands & values.
• Create a vibrant service and sales culture, grow team and operate in a customer-centric way to deliver sustained service and commercial performance.

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Key Relationships:

• Retail Europe SLT Members
• Retail Directors and our stores
• Global Counterparts (e.g. Global Retail Operations, Global Business Solutions)
• Counterparts in eCom
• Stakeholders from other European teams (e.g. Commercial and Brand)
• Stakeholders from partner functions (e.g. Finance, Business Solutions, HR, Legal)
• External stakeholders (from the industry, academics, consultancies, etc.) to drive innovation

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Knowledge, Skills and Abilities:

• Consumer-first mindset.
• Experience in Retail
• Digital savviness
• Strong team builder, comfortable working in a matrix organization, across borders working with a diverse and international group of highly skilled leaders and experts
• Demonstrated experience in team leadership; lead, motivate, and develop high performing teams
• High level of business acumen and financial understanding
• Excellent communication skills including impactful presentation skills, influencing & negotiating, business partnering and change management
• Problem-solving mindset
• Advanced numeracy and literacy, with good IT skills
• Geographical mobility and global leadership mindset
• Fluency in English (written and verbal)
• Ability to use critical thinking and creative ways to solve problems.
• Ability to make recommendations that effectively resolve challenging situation considering consistency with standards, practices, policies, and procedures.
• Comfortable with working in a matrix organization, dynamic retail environment.
• Performance / results driven attitude, open to change and act as advocate for the ‘new`, creative and collaborative mindset.
• Passion for adidas brand/company brands, passion for sport.

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Requisite Education and Experience / Minimum Qualifications:

• Minimum of ten years in Retail – including field operations
• Minimum of five years in a senior management/head of department role or equivalent level
• Previous international experience desirable
• University degree in business, Retail or equivalent relevant experience

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NUMBER: 506580

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