Senior IT Operations Manager (m/f/d)
Location
Ismaning | Germany
Job description
Your mission
Our mission is to foster a dynamic technology and operations environment in which the Senior IT Engineer (Operations) armed with an in-depth understanding of ITIL procedures, DevOps principles, cloud operations, and IT security concepts, not only meets current difficulties but also predicts and plans for the future. Our Senior IT Engineer (Operations) ensures that our operational processes are agile, secure, and fully aligned with the dynamic needs of our business through continuous improvement, strategic foresight, and effective communication, allowing our organization to thrive in a rapidly evolving technological landscape.
- Oversee and coordinate external service providers for high-quality operation services aligned with company standards.
- Establish and maintain strong relationships with external partners, fostering collaboration and effective communication.
- Drive operational excellence through process implementation, optimization, and adherence to industry best practices.
- Define Level-1, Level-2, and Level-3 support responsibilities and refine the operation group structure.
- Implement performance metrics and Key Performance Indicators (KPIs) to monitor service effectiveness.
- Enhance operational workflows and automate processes in ServiceNow and Azure
- Collaborate with the IT team to implement customized solutions, analyze data for improvements, define SLAs, and coordinate application releases.
Your profile
- Bachelor's degree in operations management, computer science, or a related field.
- 5+ years of expertise in operation services.
- In-depth technology knowledge, emphasizing ITSM tools (especially ServiceNow), SharePoint, Cloud operations (SaaS, Azure services), Power Automate, CI/CD tools, collaboration software, and end-to-end application operations processes.
- Mastery in ITIL processes and the DevOps model, applying good development practices throughout the software development lifecycle.
- Expertise in managed service collaboration, including Asset and Configuration Management, Incident and Problem Management.
- Strong soft skills, including a cheerful attitude, conflict resolution, and interpersonal relationship skills.
- Language proficiency: Proficient in English; Spanish and German are a plus.
Why us?
- Corporate culture: At UGG we live a dynamic corporate culture in an international environment.
- Hybrid work model: We offer a good mix of remote work and working in the office.
- Working environment: Our offices (open space with desk sharing model) are modern and ergonomically equipped (completely renovated in 2021). All employees are provided with state-of-the-art laptops and smartphones.
- Catering: Free coffee, tea and water are available at all times, as well as fresh fruit.
- Further training opportunities: You have the opportunity to participate in individual training and further education measures.
- Vacation: We offer 30 holidays per year and also give you two special days on top: 24 December and 31 December.
- Digital meal vouchers: Our employees receive a monthly meal allowance.
About us
To secure and expand Germany's position as one of the world's leading innovation and technology locations, access to the fibre optic network is a must for everyone and everywhere.
We at UGG see it as our mission and task to decisively advance Germany's fibre optic network and make ultra-fast high-speed internet available even in rural areas. In this way, we make a decisive contribution to opening up new possibilities for how we communicate with each other, work and shape our lives according to our personal ideas. We are looking for experienced and highly motivated people who share our passion and want to contribute to our mission as Germany's top-notch and sustainable fibre network provider.
In case of equal suitability, applicants (m/f/d) with a severe disability will be given preferential consideration.
Job tags
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