Program Manager, Global Transportation Services - Luxembourg

Location

Luxembourg | Germany

Job description

DESCRIPTION

At Amazon, we're continually working to be the most Customer-centric company on earth. Transportation is integral to that, as its the final touch-point for our customers receiving their purchases, and our customers depend on our fast and reliable delivery.

Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered as fast as feasibly possible, and on time, every time. To meet this goal we have to continually innovate in our transportation networks, and work towards providing best in class service levels through the entire chain, while using an innovative mechanism, to continually evolve our delivery networks.

As Transportation & 3P Operations Manager, you will play a key role in driving the performance, innovation and reliability of our Transportation teams, working cross-functionally with teams across the entire Amazon business. Our transportation network is complex, but with your drive and dedication we will achieve continuous improvement through our Carrier partners, Network design teams, improved demand planning & capacity management, volume allocation between air & ground, first mile scheduling, middle mile on time performance, and last mile injection.

You will be accountable for dealing with challenging operational issues, and planning for our peak periods. Reviewing performance, on a weekly, monthly and quarterly basis. You will have to complete deep analysis of our network and understand our metrics in detail, and have the ability to implement solutions that influence both the short and long-term goals of our business.

Please note this is a 15 month fixed term contract.

Key job responsibilities

• Execute performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive improvement plans from it.
• Drive and lead continuous improvement initiatives with carriers, fulfillment centers, Customer service and Retail teams to improve customer experience, costs or processes: Prepare for and lead Ops calls, daily business reviews, WBRs, QBRs, Customer Satisfaction workshops.
• Manage Capacity, Speed and accuracy of delivery arrival ensuring the customer gets a perfect delivery execution.
• Advise Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
• Produce and communicate transport plans/forecasts on a regular basis.
• Manage and solve Transportation related escalations.
• Drive root-cause analysis and the successful implementation of corrective actions in order to improve service or cost, or to resolve a problem.
• Drive innovation by taking ownership of new projects and delivering them with success across multiple functions.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

BASIC QUALIFICATIONS

• Bachelors Degree, experience in stakeholder and programme management and working with data

PREFERRED QUALIFICATIONS

• Masters Degree, previous experience in supply chain/logistics

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Job tags

Salary