Technical Support to Klintberg & Way

Location

Geestland | Germany

Job description

About Klintberg & Way 

KW Parts is Europe's premier distributor of American vehicle spare parts, boasting an extensive product range from leading American brands. We are the official partner and importer for General Motors, Dodge, and RAM, with a vast partner network spanning workshops, car dealerships, and retailers across 38 European countries.

KW Parts is a part of Klintberg & Way Group which is a wholly owned subsidiary of Hedin Mobility Group, one of Europe's leading automotive groups based in Gothenburg Sweden.

Key Responsibilities:

• Provide technical support and advice to corporate customers via phone and email
• Possibility to visit dealerships to provide on-site training and support
• Perform administrative tasks

Your Responsibilities:

As a Technical Support Representative, you will assist KW Parts' corporate customers, primarily in the European market. You will handle inquiries, focusing on providing technical support for Dodge/RAM vehicles. In this role, you will act as both support and advisor to ensure our customers receive the assistance they need.

Location: Possibility to work from Sweden, Germany or Belgium

Education, experience and requirements:

• Previous experience in customer service roles
• Education or experience in automotive technology is advantageous
• Experience in the automotive sector, especially with electronics and CAN-bus systems
• Experience with imported American vehicles is required
• Experience with electronic service tools
• Proven history of advanced vehicle diagnostics
• Strong computer skills and experience with ticketing systems are advantageous
• Proficiency in Microsoft Office suite, especially Excel
• Excellent English and German language skills
• Additional Europea language skills are beneficial

Personal Qualities:

To succeed in this role, we believe you have the following personal qualities

• Positive, driven and sloution oriented
• Serviceminded and humble with a proactive approach
• Trives in a fast paced environment and can prioritize tasks effectively
• Good communication skills, both verbal and written
• Motivated by providing excellent service and always prioritizing customer satisfaction
• Solution oriented with the ability to offer high quality and efficient solutions

Application:

If you meet the qualifications and are interested in this position, welcome with your application!

Job tags

Salary