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Location

Schweiz | Germany

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Job description

Introduction

TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Responsibilities

• Support in defining and implementing the strategy of motivation, engagement and retention of team members
• Coordinate, organize and conduct the onboarding process for new team members
• Manage benefits, other motivational and retention services for the company team members
• Coordinate, conduct and report the gathered feedback from the exit interviews process
• Support in the planning and organizing motivational activities and events for the company team members
• Acts as the first point of content for all HR related queries from all team members
• Support and guide team managers and employees about company policies and HR best practices
• Maintain a good and constructive work relationship with stakeholders from site
• Support and participate in the performance review process
• Participate and assist in other international or local HR plans, initiatives or projects
• Ensure a full compliance with company policies and HR procedures
• Support managers with HR related matters
• Assist and educate team members and managers about Workday processes

Qualifications

We are looking for:

• +2 years of HR experience in a high-volume and fast paced environment
• Excellent Polish and English language proficiency and communication skills
• Highly empathic and approachable, open personality
• Ability to manage confidential and sensitive cases and topics
• Team player, time management and ability to work under pressure
• Able to work independently and good stakeholder management
• Developed organizational skills and attention to detail
• Ability to find creative solutions outside the box
• Workday knowledge would be a plus
• Bachelor’s Degree in Labor Relations, Humans Resources, Psychology, Law or similar would be an asset

Incentives

We will offer:

• Employee referral bonuses and recognition program;
• Mon-Fri fixed schedules and weekends off;
• Private medical healthcare;
• Medicover sport;
• Fully paid comprehensive product training and intensive on-the-job training;
• Stable job and career development opportunities;
• Positive international working environment;
• Modern work space with relax zones, PlayStation area, etc.
• Highly motivated and dedicated team with flat hierarchies and informal culture;

Contact information

Our recruiting team is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application via the apply button.

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Job tags

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Salary